CUSTOMER TOUCH POINT
THE HUB FOR ALL THINGS CUSTOMER CONTACT
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CUSTOMER TOUCH POINT MAKE YOUR CUSTOMER JOURNEY EASY TO USE AND IN-LINE WITH YOUR BRAND – HELPING YOU TO MAXIMISE EVERY CONTACT. 

Customer Touch Point use technology, design, audio, and language to influence customer behaviour. We’ll help you reduce costs, keep customers satisfied, and get the most from your contact channels; a winning combination.  Contact Customer Touch Point to find out how.

SERVICES

IVR DESIGN

Your caller experience starts before your agents even pick up the phone. We’ll help you reduce customer effort, increase self-serve, and reduce abandoned calls. When customers do need to speak to you, we’ll get them through to the right place straight away.
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Tone of Voice and Scripting

Tone of voice is what you say and how you say it. Use the right words and tone in your IVR, corporate video, and customer service scripts to strengthen customer relationships and influence behaviour.
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Audio Services

The quality of audio affects how people receive your message and perceive your brand.  We record, produce, and format professional audio for your IVR, corporate videos, and events to make sure you’re not only heard, but listened to.
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Professional Voice Recording

Professional voice recording and audio production is often an unseen part of a project but it is just as important as the design, the words and the voice. Having up to date equipment is important but more than that you need a team who can bring that design, those words and the voice to life and deliver ‘your message in your way.
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CHANNEL SHIFT

When customers want to shift between telephony and digital channels, (or when you want them to), Customer Touch Point makes the journey seamless for the customer, easy for your team to manage, and ultimately reduces the overall cost of contact.
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Customer Feedback

Feedback is vital to know what your customers need and how to improve your customer experience. Use our suite of solutions to gather feedback, measure agents’ performance, and motivate your team.
Tell Me More

CX In Regulated Environments

In a world of rules and regulations, there’s certain information you’re expected to share with your customers. You might need to explain how you keep their data safe, or that you record their calls. With a risk of hefty fines and public damage to your brand,
Tell Me More

IVR DESIGN

Your caller experience starts before your agents even pick up the phone. We’ll help you reduce customer effort, increase self-serve, and reduce abandoned calls. When customers do need to speak to you, we’ll get them through to the right place straight away.
Tell Me More

Tone of Voice and Scripting

Tone of voice is what you say and how you say it. Use the right words and tone in your IVR, corporate video, and customer service scripts to strengthen customer relationships and influence behaviour.
Tell Me More

Audio Services

The quality of audio affects how people receive your message and perceive your brand.  We record, produce, and format professional audio for your IVR, corporate videos, and events to make sure you’re not only heard, but listened to.
Tell Me More

Professional Voice Recording

Professional voice recording and audio production is often an unseen part of a project but it is just as important as the design, the words and the voice. Having up to date equipment is important but more than that you need a team who can bring that design, those words and the voice to life and deliver ‘your message in your way.
Tell Me More

CHANNEL SHIFT

When customers want to shift between telephony and digital channels, (or when you want them to), Customer Touch Point makes the journey seamless for the customer, easy for your team to manage, and ultimately reduces the overall cost of contact.
Tell Me More

Customer Feedback

Feedback is vital to know what your customers need and how to improve your customer experience. Use our suite of solutions to gather feedback, measure agents’ performance, and motivate your team.
Tell Me More

CX In Regulated Environments

In a world of rules and regulations, there’s certain information you’re expected to share with your customers. You might need to explain how you keep their data safe, or that you record their calls. With a risk of hefty fines and public damage to your brand,
Tell Me More

How would you like to sound?

Have a listen to some of the voiceover artists you can use on your project. All our voiceover artists are professionally trained and adaptable, and can deliver your messaging in a way that suits your brand.

Have a read through Customer Touch Point’s Blogs Case Studies

Customer Touch Point are thought leaders in the customer contact industry and the articles below are a mix of our thoughts, our experiences and work we have done

STAY INFORMED, WHEREVER YOU ARE

Pop your email address in the box we’ll keep you up to date with case studies, new services and research.


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