CUSTOMER TOUCH POINT
THE HUB FOR ALL THINGS CUSTOMER CONTACT
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OUR LATEST BLOGS & CASE STUDIES
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CUSTOMER TOUCH POINT MAKE YOUR CUSTOMER JOURNEY EASY TO USE AND IN-LINE WITH YOUR BRAND – HELPING YOU TO MAXIMISE EVERY CONTACT. 

Customer Touch Point use technology, design, audio, and language to influence customer behaviour. We’ll help you reduce costs, keep customers satisfied, and get the most from your contact channels; a winning combination.  Contact Customer Touch Point to find out how.

Why choose us?

Integrated Phone System,IVR & 2 way SMS solutions

Customers still use the phone because they trust the human interaction but you can generate high % self serve & channel shift with our platforms and methodology

Omnichannel Solutions

Customers already expect omni channel service and organisations need to catch up. This means customer data and history being available real time no matter how a customer gets in touch

PCI Level 1 Payment Solution

Protect your customers and your organisation and reduce charges & fraud from cardholder not present transactions

Incall Document Signing

Reduce costs of admin, postage and paper while capturing sales and signing contracts while still on the call

Customer Feedback Solutions

Increase business value and strengthen customer relationships through your customers surveys

Bespoke background music solutions

Music has a direct link to memory and generates strong feelings and emotions, good and bad so getting your choice right matters

Social media sentiment monitoring

It’s great to know what customers who answer your surveys think but what about those who don’t

Digital and Automation Solutions

Automated or Digital only journeys reduce the opportunity to generate human type emotions naturally but our tech and design method helps you build them back in

What we bring to the table!

Cutting edge technology

Full project design & delivery

Unique Win-Win design methodology

Customer journey mapping

How would you like to sound?

Have a listen to some of the voiceover artists you can use on your project. All our voiceover artists are professionally trained and adaptable, and can deliver your messaging in a way that suits your brand.

Have a read through Customer Touch Point’s Blogs Case Studies

Customer Touch Point are thought leaders in the customer contact industry and the articles below are a mix of our thoughts, our experiences and work we have done

STAY INFORMED, WHEREVER YOU ARE

Pop your email address in the box we’ll keep you up to date with case studies, new services and research.


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