The quality of audio affects the way people receive your message and perceive your brand. So the voiceover artist, words, and music we use all work together to deliver your message and get the results you need.
Customers are always listening. They listen to your IVR and on-hold messages. They listen to your adverts, your corporate videos, and your podcasts. And they hear you at events.
Our team have produced audio and transformed customer experiences for the likes of Virgin Trains, M&S, and Legal & General.
Here’s how we can help you, too:
Our team of professional voiceover artists cover a range of ages, accents, languages, and characters that help bring your brand to life. You can listen to some of our voiceover samples here.
Scripting for audio
Every script has a purpose. So we use your tone of voice to craft clear, effective scripts that deliver your message, influence customer behaviour, and help you reach your objectives. We’ll find the right words for your IVR phone menus, on-hold messages, and corporate videos.
Audio production for IVR, videos and guides:
Once your words are carefully crafted, we produce the audio that connects with your audience. We’ll work with your IVR phone menus, on-hold messages, corporate videos, training videos, audio guides, and presentations. We record and produce your audio in-house, and deliver your project in the format you need.
Events and public messaging:
We record voiceovers, produce messages, and source music for conferences, awards shows, and public announcements.
We source music to suit your brand and create the right mood for your audience. We’ll find music for your telephone on-hold, corporate videos, and podcasts.
Sonic logo design
We’ll design a signature sound to represent your brand. Your sonic logo will increase brand recall and affinity whenever customers hear it.
We’ll produce your professional podcast for internal or external corporate use; from creating content ideas, right through to recording and editing.
Sounds good, right? If you think we can help you, get in touch.
Your caller experience starts before your agents even pick up the phone. We’ll help you reduce customer effort, increase self-serve, and reduce abandoned calls. When customers do need to speak to you, we’ll get them through to the right place straight away.
Tone of Voice and Scripting
Tone of voice is what you say and how you say it. Use the right words and tone in your IVR, corporate video, and customer service scripts to strengthen customer relationships and influence behaviour.
The quality of audio affects how people receive your message and perceive your brand. We record, produce, and format professional audio for your IVR, corporate videos, and events to make sure you’re heard through all channels.
Linking Telephony to Digital Channels
When customers want to shift between telephony and digital channels, (or when you want them to), we’ll make the journey seamless for the customer, easy for your team to manage, and will reduce the cost of contact for you.
Feedback is vital to know what your customers need and how to improve your customer experience. Use our suite of solutions to gather feedback, measure agents’ performance, and motivate your team.