Businesses that use well designed and well deployed customer surveys are inundated with useful feedback. They’re left helpless under a flood of customer experience data, pushing them towards new ideas and approaches. What a disaster… someone throw them a dinghy (!)
Unless, like us, you feel this ‘disaster’ is more of a treasure – then you’re in the right place.
Our customer feedback solutions give you an insightful new way to gather customer feedback and measure your agents’ performance. They’ll help you build deeper connections with your customers. Our tools will help you motivate and reward your team, and understand how to shape your customer experience to keep customers loyal, and bring new customers on board.
We’d love to tell you more. Get in touch for a free demo and we’ll show you how it can make a difference to your experience.
Your caller experience starts before your agents even pick up the phone. We’ll help you reduce customer effort, increase self-serve, and reduce abandoned calls. When customers do need to speak to you, we’ll get them through to the right place straight away.
Tone of Voice and Scripting
Tone of voice is what you say and how you say it. Use the right words and tone in your IVR, corporate video, and customer service scripts to strengthen customer relationships and influence behaviour.
The quality of audio affects how people receive your message and perceive your brand. We record, produce, and format professional audio for your IVR, corporate videos, and events to make sure you’re heard through all channels.
Linking Telephony to Digital Channels
When customers want to shift between telephony and digital channels, (or when you want them to), we’ll make the journey seamless for the customer, easy for your team to manage, and will reduce the cost of contact for you.
Feedback is vital to know what your customers need and how to improve your customer experience. Use our suite of solutions to gather feedback, measure agents’ performance, and motivate your team.
Tone of Voice & Audio services
Tone of voice is about your brand’s personality. It’s a representation of who you are and what you’re about. Getting it right strengthens customer bonds, getting it wrong weakens them.
Your customer’s experience starts with the first word they hear. This is often a recorded message on your IVR not your agents. This means you can win or lose a customer long before they even speak to you.
Linking Telephony To Digital
Consumers expect to carry their journey with them across channels but going from telephony to digital and vice versa has proved difficult in the past. Now it can be done, read how here.