Rick Kirkham and the team behind Customer Touch Point have been designing and delivering customer contact improvement projects for over 12 years. We have done this for major high street retailers, travel and financial services brands and this means we have a great deal of problem solving experience and understand how to design and implement solutions within complex operations. Our free customer journey review will highlight what’s working well, where we feel you can save costs and improve experience and most importantly practical ideas on how to do it.
Get in touch and challenge us to help you maximise every contact. We just need to know the phone number you’d like to review, a brief description of the journey, who your customers are and any problems you want to fix or goals you want to achieve.