Please Give Me a 9 or 10

Please Give Me a 9 or 10

I have noticed a big increase of people asking me to ‘give me a 9 or 10’ when you receive our post interaction survey. This happens on the phone and in store. As a consumer it makes me uncomfortable and working in the industry it means to me that customer sat is being used as a punishment not a way of getting better. Have you noticed this too? If so what do you think about it?

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