Lightico – ‘Gosh, that was easy…’
When customers need to find a printer, scanner or post box to send information, it leads to a long and disjointed journey. Lightico helps you wave goodbye to faff and gives you the in-call tools to share photos and videos, fill in forms, sign contracts, collect ID and make payments there and then whilst on the phone to your customers. Pretty smart, eh?
It’s a fast and secure way to solve your customers’ needs, save on costs and help close sales in no time.
BumpYard – Channel your contact
When your customer queries, requests and sales opportunities come pouring in from all angles, even an octopus would need more tentacles to manageut that needn’t phase you anymore.
BumpYard gives you the tools to manage all of your digital channels from one single platform. So whether your customers contact you through Twitter, email, phone, live chat, or SMS, BumpYard brings everything into one place for your team to manage and respond – across all channels. If it sounds simple, it’s because it is.
Come and see for yourself. We’d love to show how you can save both time and money, and help your team work smarter, and easier.
Your caller experience starts before your agents even pick up the phone. We’ll help you reduce customer effort, increase self-serve, and reduce abandoned calls. When customers do need to speak to you, we’ll get them through to the right place straight away.
Tone of Voice and Scripting
Tone of voice is what you say and how you say it. Use the right words and tone in your IVR, corporate video, and customer service scripts to strengthen customer relationships and influence behaviour.
The quality of audio affects how people receive your message and perceive your brand. We record, produce, and format professional audio for your IVR, corporate videos, and events to make sure you’re heard through all channels.
Linking Telephony to Digital Channels
When customers want to shift between telephony and digital channels, (or when you want them to), we’ll make the journey seamless for the customer, easy for your team to manage, and will reduce the cost of contact for you.
Feedback is vital to know what your customers need and how to improve your customer experience. Use our suite of solutions to gather feedback, measure agents’ performance, and motivate your team.