Working with us

WORKING WITH US

What we do and why

Customers are reaching out through more channels than ever. We work with two main objectives – to improve the experience for your customer, and to save you money whilst doing so, across all touch points.

For over 12 years, the team behind Customer Touch Point have helped companies such as M&S, Legal & General, and Virgin Trains improve their customer contact. We’ve used our mix of technical, analytical, and creative skills to solve complex problems, and design and deliver customer experience solutions with excellent results.

Regular feedback from our clients is that working with us is easy, and we can be trusted to deliver.
Here’s what a few of them have said:

‘Thanks to the whole Customer Touch Point team, working with you was the one easy thing in our implementation. We knew you’d always deliver and that meant we could concentrate on everything else’. (Head of Customer Services, Nottingham)

‘Your IVR Designs passed through all our change processes and governance with no amendments and we can’t believe how well you picked up our brand and customer issues so quickly. Now we are live even our customers are saying how much better the new journey is’ (Contact Centre Manager, Manchester)

‘Your team are so responsive and the quality of work is so high we would highly recommend Customer Touch Point for any IVR and telephony project’ (Senior Telecoms Analyst, Sheffield)

We don’t give our clients’ details out publicly, but if you’d like to ask them about their experience of working with us, they’d be happy to speak to you. Equally, if you’d like to see some of our case studies, we’d love to share them with you. Just get in touch with us through the contact page.
Tell us what you need to achieve, and we’ll show you how we can help.

HOW WE CAN HELP

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Pop your email address in the box we’ll keep you up to date with case studies, new services and research.

JOIN US

STAY INFORMED, WHEREVER YOU ARE

Pop your email address in the box we’ll keep you up to date with case studies, new services and research.