Creativity On Hold

We’ve all been in a queue, waiting patiently whilst the agent is “busy helping other customers”. But, “your call is important”, remember. And “did you know, you can get answers to your queries on the website ”? Now I don’t know about you, but hearing these things makes me feel like just another number on

Continue Reading

NPS Or Effort?

About a month ago I had a fantastic meal in a restaurant in central London for an anniversary. It was slightly expensive, but absolutely worth it – I would recommend that place to friends. Last week I went to the corner shop and bought milk. There was nothing wrong with the experience, but I wouldn’t

Continue Reading
When Creative Meets Corporate
When Creative Meets Corporate

When Creative Meets Corporate

How do you deliver messages to your customers? Chances are it hardly involves the postman these days. With the likes of social media, blogs, email and contact centres, you’re spoilt for choice with the ways you can talk to customers. And when you communicate clearly and consistently through all of these channels, you create opportunities

Continue Reading
Close Menu