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Author: CTP

This author has written 9 articles
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  2. CTP
Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira

Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira

  • Post author:CTP
  • Post published:October 19, 2020
  • Post category:Industry news

Customer Touch Point partners with Avoira to offer Xdroid real-time voice analytics to clients across the globe.

Continue Reading Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira
Zappix Partners with Customer Touch Point to Improve Customer Experiences with Visual IVR

Zappix Partners with Customer Touch Point to Improve Customer Experiences with Visual IVR

  • Post author:CTP
  • Post published:October 2, 2020
  • Post category:Industry news

Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients globally.

Continue Reading Zappix Partners with Customer Touch Point to Improve Customer Experiences with Visual IVR
Engage to Influence™ – positively influencing behaviour to reap rewards

Engage to Influence™ – positively influencing behaviour to reap rewards

  • Post author:CTP
  • Post published:August 7, 2020
  • Post category:Blogs

We share our Engage to Influence methodology - what is its and how to use it to drive better customer experience.

Continue Reading Engage to Influence™ – positively influencing behaviour to reap rewards
Achieving Instant Impact in Customer Experience. The what, why and how.

Achieving Instant Impact in Customer Experience. The what, why and how.

  • Post author:CTP
  • Post published:July 6, 2020
  • Post category:Blogs / Our Thoughts

We share our concept of Instant Impact CX and how to embrace it in 5 key steps.

Continue Reading Achieving Instant Impact in Customer Experience. The what, why and how.
Six important customer experience trends and how to embrace them

Six important customer experience trends and how to embrace them

  • Post author:CTP
  • Post published:June 19, 2020
  • Post category:Blogs / Industry news

Here are some of the latest CX trends, against which we have provided you with practical tips to help you embrace every single one …

Continue Reading Six important customer experience trends and how to embrace them
How to reduce average handling times & call volumes

How to reduce average handling times & call volumes

  • Post author:CTP
  • Post published:May 29, 2020
  • Post category:Blogs / Industry news

In our latest blog series, we’ve pulled together some of our top tips to help you reduce average handling times (AHT) and call volumes…

Continue Reading How to reduce average handling times & call volumes
What is Contact Centre as a Service (CCaaS)?

What is Contact Centre as a Service (CCaaS)?

  • Post author:CTP
  • Post published:April 27, 2020
  • Post category:Blogs / Industry news

What is Contact Centre as a Service? Let's find out...

Continue Reading What is Contact Centre as a Service (CCaaS)?
Bridging the gap between digital and telephony

Bridging the gap between digital and telephony

  • Post author:CTP
  • Post published:March 31, 2020
  • Post category:Blogs / Industry news

Why it’s a win-win for everyone and how to achieve it...

Continue Reading Bridging the gap between digital and telephony
Top tips for recording your own IVR and on-hold voice messages

Top tips for recording your own IVR and on-hold voice messages

  • Post author:CTP
  • Post published:March 18, 2020
  • Post category:Blogs / Industry news / Our Thoughts

With Coronavirus widespread, your contact centre is having to adapt ...

Continue Reading Top tips for recording your own IVR and on-hold voice messages

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