Achieving Instant Impact in Customer Experience. The what, why and how.
We share our concept of Instant Impact CX and how to embrace it in 5 key steps.
Six important customer experience trends and how to embrace them
Here are some of the latest CX trends, against which we have provided you with practical tips to help you embrace every single one …
How to reduce average handling times & call volumes
In our latest blog series, we’ve pulled together some of our top tips to help you reduce average handling times (AHT) and call volumes…
Bridging the gap between digital and telephony
Why it’s a win-win for everyone and how to achieve it...
Top tips for recording your own IVR and on-hold voice messages
With Coronavirus widespread, your contact centre is having to adapt ...