Customer Touch Point partners with Avoira to offer Xdroid real-time voice analytics to clients across the globe.
Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients globally.
We share our Engage to Influence methodology - what is its and how to use it to drive better customer experience.
We share our concept of Instant Impact CX and how to embrace it in 5 key steps.
Here are some of the latest CX trends, against which we have provided you with practical tips to help you embrace every single one …
In our latest blog series, we’ve pulled together some of our top tips to help you reduce average handling times (AHT) and call volumes…
What is Contact Centre as a Service? Let's find out...
Why it’s a win-win for everyone and how to achieve it...
With Coronavirus widespread, your contact centre is having to adapt ...