C-Sat
Ratings for Good & Excellent
were up by 6%
15%
Improvement to the
IVR containment rate
£450k
Savings by redeploying 20 FTEs
to other customer facing work
C-Sat ratings improved by 6%
IVR containment rates up 15%
£450,000 in cost savings by redeploying 20 FTEs to other roles
C-Sat ratings improved by 6%
IVR containment rates up 15%
£450,000 in cost savings by redeploying 20 FTEs to other roles
After a full investigation, and as a result re-engineering the bank’s IVR natural language rules engine, we were able to achieve these results in a short space of time.
Ratings for Good & Excellent
were up by 6%
Improvement to the
IVR containment rate
Savings by redeploying 20 FTEs
to other customer facing work
Let’s discuss your customer contact and CX goals and how we can help you get there.
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