Top tips for recording your own IVR and on-hold voice messages
With Coronavirus widespread, your contact centre is having to adapt ...
Emotions In The Customer Journey
I travel around a lot with work and often stop to grab a coffee maybe some breakfast after an early start. I did this just last week. The restaurant was relatively quiet with just a few like me taking the chance to re-fuel before a meeting and some new mums out catching up and hoping for 2 minutes peace and quiet with a coffee and something to eat.