I travel around a lot with work and often stop to grab a coffee maybe some breakfast after an early start. I did this just last week. The restaurant was relatively quiet with just a few like me taking the chance to re-fuel before a meeting and some new mums out catching up and hoping for 2 minutes peace and quiet with a coffee and something to eat.
Situation: Constant negative NPS score when completing post interaction surveys by post. This was causing growing concern within the business as the customer experience was
Situation: Legal and General Home claims department were receiving customer complaints from customers who kept having to explain their claim every time they called