Customer Touch Point partners with Avoira to offer Xdroid real-time voice analytics to clients across the globe.
Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients globally.
Here are some of the latest CX trends, against which we have provided you with practical tips to help you embrace every single one …
In our latest blog series, we’ve pulled together some of our top tips to help you reduce average handling times (AHT) and call volumes…
What is Contact Centre as a Service? Let's find out...
Why it’s a win-win for everyone and how to achieve it...
With Coronavirus widespread, your contact centre is having to adapt ...
What’s this then? We’re all ears… A Sonic logo is a short melodic tune that’s used to reinforce a brand’s identity. It’s like logo, but for your ears. You hear them on the radio whilst you’re stuck in traffic, when you load up Netflix in the evening after a long day at work, or when
How do you deliver messages to your customers? Chances are it hardly involves the postman these days. With the likes of social media, blogs, email and contact centres, you’re spoilt for choice with the ways you can talk to customers. And when you communicate clearly and consistently through all of these channels, you create opportunities
I called my mobile phone provider today and was very quickly offered the chance to pay 50p to prioritise my call because ‘we are experiencing high volumes of calls today’. I didn’t take up the ‘opportunity’ and then my call was answered in approximately 2 seconds. I was amazed by this from a brand experience