Contact Us
We want to help you achieve your customer experience goals
Contact Us
We want to help you achieve your customer experience goals
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Coffee Is On Us, We Might Even Stretch To Lunch!
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Brynford House, 21 Brynford Street, Holywell, Flintshire, United Kingdom, CH8 7RD
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Tell us what you are looking to achieve, what are the pain points you are looking to fix? We’ll help you deliver an effortless customer experience across all your touch points
Blogs and Case Studies
James Hay Partnership
Situation: Constant negative NPS score when completing post interaction surveys by post. This was causing growing concern within the business as the customer experience was
Legal & General
Situation: Legal and General Home claims department were receiving customer complaints from customers who kept having to explain their claim every time they called
MBNA
Situation: Long queue times were causing customer frustration and negatively impacting NPS and CSAT, they had a legacy telephony and IVR platform which also contributed