Resources

Access our latest resources including case studies, blogs, brochures and online tools…

Resources

Access our latest resources including case studies, blogs, brochures and online tools…

Our Brochure

Whitepapers

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Blogs and Case Studies

  • Telephony & IVR
    Top tips for recording your own IVR and on-hold voice messages
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    March 18, 2020
    Blogs, Industry news, Our Thoughts
    With Coronavirus widespread, your contact centre is having to adapt ...
  • Emotions In The Customer Journey
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    November 7, 2019
    Blogs, Cost Reduction, CSAT
    I travel around a lot with work and often stop to grab a coffee...
  • James-Hay
    James Hay Partnership
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    September 25, 2019
    Case Studies, CSAT
    Situation: Constant negative NPS score when completing post interaction surveys by post. This...

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Keep In Touch

In order to provide you with the requested information, we need to store and process your personal data. For full details on how we store your personal data for this purpose, please refer to our Privacy Policy. Please note we may also send you other related content.  


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