June 19, 2020
Here are some of the latest CX trends, against which we have provided you...
Blogs and Case Studies
Blogs and Case Studies
Blogs and Case Studies
Blogs and Case Studies
May 29, 2020In our latest blog series, we’ve pulled together some of our top tips to...- March 18, 2020With Coronavirus widespread, your contact centre is having to adapt ...
- November 7, 2019I travel around a lot with work and often stop to grab a coffee...
- September 25, 2019Situation: Constant negative NPS score when completing post interaction surveys by post. This...
- September 25, 2019Situation: Legal and General Home claims department were receiving customer complaints from customers who...
- March 5, 2019I tweeted a few nights ago having done some ‘life admin’, I was surprised...
- January 17, 2019Background Music is all around us, in pubs, hotels, restaurants, shops, airports, shopping centres,...
- January 2, 2019Having worked on a lot of projects with major brands in a wide variety...
- December 31, 2018A lot of customer contact operations are tasked with driving down cost and to...
- December 28, 2018I was working in a large financial services contact centre recently. I picked up...
- December 11, 2018Many companies say they offer omnichannel communications, through an internal omnichannel solution. What...
- October 29, 2018Why Do Customer Touch Points Matter So Much? We have designed hundreds of customer...
- September 17, 2018OK Google – play Absolute Radio. Alexa – add 15 avocados to my shopping...
- September 3, 2018Many businesses are looking for new ways to reduce the cost of customer contact...
- July 23, 2018Corporate Podcasts – we’re still all over them. In our last blog post we talked about...
- June 9, 2018What’s this then? We’re all ears… A Sonic logo is a short melodic tune...
- April 4, 2018How do you deliver messages to your customers? Chances are it hardly involves the...
- December 5, 2017My mobile broadband provider was hacked in November and I have not had a...
- November 2, 2017I heard this phrase yesterday in a discussion group on customer effort and its...
- November 1, 2017A major software and technology company could not complete enough self serve product activation...
- October 30, 2017I called my mobile phone provider today and was very quickly offered the chance...
- October 22, 2017I have noticed a big increase of people asking me to ‘give me a...
- October 20, 2017I read a stat this morning that said by the end on 2016, 40%...
- November 9, 2016There’s an interesting article in Which? Magazine this month, asking consumers what they like...
