Dynamic FAQs
Boost self-service and improve the customer experience with dynamic FAQs
Dynamic FAQs
Boost self-service and improve the customer experience with dynamic FAQs
Intelligent Self-Service
Intuitive Search Engine
Self-Learning Content
AI predicts user queries based on contextually mapping web page content. Website visitors are then able to see a relevant list of help articles without navigating to any other pages.
An intelligent search function is available, based on (partial) keywords, with phonetic matching and managed plurals and extensions. Results are then prioritised based on keywords, content, tags and titles.
With self-learning capabilities, the platform is continually improving the help articles presented to users, by referencing the article ratings and volume of page views. By reporting missed search terms it can also help fill the gaps.
Integrated Agent Routing
Real-Time Analysis
Responsive Design
Should the customer not find the answer they are looking for, a wide range of contact options are made available such as live chat, email and phone. The agent will then be presented with the full FAQ journey.
Track the number of visitors, articles viewed, customer-driven article ratings and the search terms entered using a range of real-time widgets, all with advanced text analytics.
The dynamic FAQ’s window is fully responsive and completely customisable with self-care configuration of colours, fonts and design. All articles and content are easily managed through the platform.
We strive to make our clients happy
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