Live Chat

Live agent KPI’s and SLA’s with concurrent chats across numerous accounts 

Live Chat

Live Chat

Live agent KPI’s and SLA’s with concurrent chats across numerous accounts 

Live Chat
CX live chat Customer Touch Point

Improve Customer Experience With Live Chat

Deliver support in real time

Customers can start a conversation anytime when surfing your website. 

Boost your online sales

Decrease shopping cart abandonment ratio by pointing your customers in the right direction. 

Improve customer satisfaction

Build stronger, deeper relations with customers and increase your brand loyalty. 

Provide 24/7 support

Offer customer service at any time of the day or night with the use of ticketing system. 

Keep track of your performance

Make use of detailed reports and analytics to measure your customer service efficiency.

Agent Workplace

Agents can review chat details , conversation history, customer records and customer notes. Chats can then be marked as complete and tagged appropriately.

Amazing Live Chat Analytics, Real time performance Reports

With real time analytics through the supervisor dash, see everything as it happens.  Run reports on the fly or schedule them as and when they’re required.

Get a view of what’s happening  drill down to what’s working and what’s not.

CX live chat Customer Touch Point
CX live chat Customer Touch Point

Suitable for all businesses

Giving everyone access to a secure, stable and powerful telephony platform.

 

Omnichannel

Connect each of your touchpoints giving you a single view of customer comms

Enhanced Security

Securely sync data. Get enhanced data security and protection.

Built For Scale

Set up multiple teams. Add multiple lines and channels. We expand as you grow.

Standard Metrics​

Access, in real time to all standard metrics such as: AHT, Transfers, Queues etc

We strive to make our clients happy

We strive to make our clients happy

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