Social Media Monitoring and Engagement
Market leading social media monitoring, analysis, and engagement
Social Media Monitoring and Engagement
Market leading social media monitoring, analysis, and engagement
Live Monitoring
Real-Time Analysis
Social Engagement
‘Listen’ for mentions across the web, forums and review sites, with the ability to monitor brand mentions across multiple channels, including Twitter, Facebook, YouTube, Instagram, Google+ and more.
Track social activity with multiple live wallboards and over 20 separate widgets to choose from. Identify mentions from influencers and key customers, plus conduct powerful sentiment analysis and text analytics.
Agents can review mentions, conversation history, agent notes and customer details before responding via public or private messages using our advanced agent workplace. Increase productivity with your agents by utilising the split screen mode.
Intelligent Workflow
Publishing Options
KPIs & Reporting
Identify key mentions, prioritise and assign to specific teams or agents by setting up and managing workflows. This allows you to optimise response times as the intelligent workflow identifies key words and phrases, as well as high authority posts.
Schedule and publish posts across multiple channels, like Facebook and Twitter. Using the live calendar feature you can review all posts, with the reports feature allowing you to view top performing posts, engagement stats plus follower growth.
Broken down by each agent and supervisor you can monitor a full range of KPI’s including live volume stats, completion rate and performance. Weekly, daily and monthly reports are also available to help track agent and team performance.
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