Contact Centre as a Service Platforms

Your CCaaS platform is your customer experience, so let us help you to select, customise, and implement the right platform for you.

Contact Centre as a Service Platforms

Your CCaaS platform is your customer experience, so let us help you to select, customise, and implement the right platform for you.   

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Contact centres today often run on six or seven separate, siloed systems – sometimes even more. The result is often disjointed CX, slow response times, lost messages, and customer churn. 

Intelligent contact centre solutions are vital for enhancing customer communication, improving service quality and optimising your operational efficiency. By implementing the right contact centre software, you’ll be able to meet customer demands more effectively ultimately contributing to a better customer experience and increased organisational success. 

A Contact Centre as a Service (CCaaS) platform is a complete end-to-end customer experience solution that combines contact across all your channels in one place, from telephony to social media, to email, to live chat. Your CCaaS platform becomes your customer experience, so it’s important that you choose the right one for your needs. That’s where we come in.

How CCaaS platforms work

Contact Centre as a Service (CCaaS) is contact centre software hosted in the cloud and paid for on a monthly subscription basis, often described as a cloud-based contact centre. 

A 360-degree customer view

CCaaS platforms offer omni-channel functionality, allowing agents to view customer contact across all channels and from every single interaction, so you can solve customer queries much faster.

Lower running costs

No need to run multiple systems simultaneously. With CCaaS, you pay a single subscription and get automatic software maintenance and updates, operational efficiencies, and remote staffing options.

Greater flexibility

Because it’s hosted on the cloud, a CCaaS solution can be scaled up or down in line with demand, with the peace of mind of world class security to support secure remote working, and extensive business continuity provisions.

Customer Touch Point

Choosing the right CCaaS provider for you

We have relationships and partnerships with all the major global CCaaS providers, including Zendesk, Talkdesk, Netcall, Genesys, and more. But we’re also independent of these providers, meaning we can help you to choose the right contact centre solution to suit your business needs and your budget.    

How it works

We’ve developed a rigorous process to ensure we help you choose the right contact centre software for your business. 

  • Discovery – business needs, digital strategies and your existing tech stack.  
  • Requirements gathering – from your internal stakeholders across the business.   
  • Market analysis and recommendations – we’re solution agnostic, so we only recommend the CCaaS platforms we think are the best fit for your needs and budget.  
  • Design and customisation – we can design and build effective, frictionless customer journeys to sit on top of whichever CCaaS you choose.  
  • Implementation – we can take care of all the implementation for you, offering a complete turnkey solution. 
How it works with Customer Touch Point

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