We’ve worked with 500+ organisations in every major industry sector in the UK, including financial services, retail, logistics, ecommerce, consumer goods, healthcare, travel and tourism, telecoms, infrastructure, and UK government departments. That means that, whatever your challenges or contact centre needs, we’ll have worked with a company in your sector to achieve similar outcomes. 

Customer Touch Point is an independent customer contact strategies and solutions company. With our extensive experience of conducting customer experience audits, building CX improvement roadmaps, designing multichannel customer journeys, and implementing specific customer contact technology solutions, we’re sure to be able to help you achieve your desired customer contact technology outcomes. Find out more.

We’re a ‘people-first, technology second’ kind of CX business. Everything we do is based on using a pragmatic combination of human intelligence and emotional understanding to give CX leaders the right tools for the job, and the very best experience for their customers.  

All of this is based on a unique methodology and a genuine passion for doing the right thing. We’ve helped over 500 organisations in every major sector to uncover and solve their CX challenges – and we can do the same for you. Find out more.