These Frequently Asked Questions are here to help you find the information you need quickly and easily. If the answer you’re looking for isn’t here, drop us a line.


Welcome to our Frequently Asked Questions (FAQ) page! We understand that navigating through a website can sometimes be confusing, and you may have some questions about our products, services, or policies. This is why we’ve created this page to provide you with answers to some of the most commonly asked questions we receive. We hope that by providing this information, we can help you make informed decisions and have a better understanding of what we have to offer. If you don’t find what you’re looking for here, please feel free to contact us, and we’ll be happy to assist you further.

Welcome to Customer Touch Point - we’re here to help

Delivering a great customer experience is only getting tougher, and there are many pitfalls to trip you up. That’s why Customer Touch Point was founded – to help companies like yours avoid the pitfalls and create the best customer journeys with the best CX technology available. 

This page is designed to help introduce you to who we are, the benefits of working with us, and the value we offer.

About Customer Touch Point

We’ve worked with 500+ organisations in every major industry sector in the UK, including financial services, retail, logistics, ecommerce, consumer goods, healthcare, travel and tourism, telecoms, infrastructure, and UK government departments. That means that, whatever your challenges or contact centre needs, we’ll have worked with a company in your sector to achieve similar outcomes

Customer Touch Point is an independent customer contact strategies and solutions company. With our extensive experience of conducting customer experience audits, building CX improvement roadmaps, designing multichannel customer journeys, and implementing specific customer contact technology solutions, we’re sure to be able to help you achieve your desired customer contact technology outcomes. Find out more.

We’re a ‘people-first, technology second’ kind of CX business. Everything we do is based on using a pragmatic combination of human intelligence and emotional understanding to give CX leaders the right tools for the job, and the very best experience for their customers.  

All of this is based on a unique methodology and a genuine passion for doing the right thing. We’ve helped over 500 organisations in every major sector to uncover and solve their CX challenges – and we can do the same for you. Find out more.

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Get in touch

To find out more about how our range of services can help achieve your desired CX goals and outcomes, why not get in touch?