These Frequently Asked Questions are here to help you find the information you need quickly and easily. If the answer you’re looking for isn’t here, drop us a line.


Welcome to our Frequently Asked Questions (FAQ) page! We understand that navigating through a website can sometimes be confusing, and you may have some questions about our products, services, or policies. This is why we’ve created this page to provide you with answers to some of the most commonly asked questions we receive. We hope that by providing this information, we can help you make informed decisions and have a better understanding of what we have to offer. If you don’t find what you’re looking for here, please feel free to contact us, and we’ll be happy to assist you further.

Welcome to Customer Touch Point - we’re here to help

Delivering a great customer experience is only getting tougher, and there are many pitfalls to trip you up. That’s why Customer Touch Point was founded – to help companies like yours avoid the pitfalls and create the best customer journeys with the best CX technology available. 

This page is designed to help introduce you to who we are, the benefits of working with us, and the value we offer.

Customer Experience Technology

As contact centres continue to struggle to hire and keep agents, technology has an increasingly important role to play in streamlining the contact process, making it easier for customers to solve their queries whilst enabling contact centres to reduce the cost of contact. 

All customer experience (CX) technologies have the potential to reduce the cost of contact. However, you must choose and implement the right technology for your customers, otherwise you will only increase your cost of contact.

More information:  

We provide a full range of CX technologies to suit the specific needs of your business and your customers. Our CX technology platforms and solutions include Digidesk customer feedback software, Talkdesk Contact Centre as a Service platform, CX automation, Visual IVR, CX analytics and CRM implementations.

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To find out more about how our range of services can help achieve your desired CX goals and outcomes, why not get in touch?