As contact centres continue to struggle to hire and keep agents, technology has an increasingly important role to play in streamlining the contact process, making it easier for customers to solve their queries whilst enabling contact centres to reduce the cost of contact. 

All customer experience (CX) technologies have the potential to reduce the cost of contact. However, you must choose and implement the right technology for your customers, otherwise you will only increase your cost of contact.

More information:  

• 5 simple but powerful ways to reduce customer contact costs
• Can contact centres survive the recession?
• 9 CX insights from Contact Babel’s annual decision-makers’ guide
• How to choose and implement the right CX technology for your business

We provide a full range of CX technologies to suit the specific needs of your business and your customers. Our CX technology platforms and solutions include Digidesk customer feedback software, Talkdesk Contact Centre as a Service platform, CX automation, Visual IVR, CX analytics and CRM implementations.