These Frequently Asked Questions are here to help you find the information you need quickly and easily. If the answer you’re looking for isn’t here, drop us a line.


Welcome to our Frequently Asked Questions (FAQ) page! We understand that navigating through a website can sometimes be confusing, and you may have some questions about our products, services, or policies. This is why we’ve created this page to provide you with answers to some of the most commonly asked questions we receive. We hope that by providing this information, we can help you make informed decisions and have a better understanding of what we have to offer. If you don’t find what you’re looking for here, please feel free to contact us, and we’ll be happy to assist you further.

Welcome to Customer Touch Point - we’re here to help

Delivering a great customer experience is only getting tougher, and there are many pitfalls to trip you up. That’s why Customer Touch Point was founded – to help companies like yours avoid the pitfalls and create the best customer journeys with the best CX technology available. 

This page is designed to help introduce you to who we are, the benefits of working with us, and the value we offer.

System Integration Consulting

Our approach is that we know how to integrate CX systems in a way that still delivers an effortless experience and reduces operational costs. Not all system integrators have that in mind and will focus on letting the technology do all the communicating. We align our systems integration approach to your CX objectives and strategy. Achieving objectives like digital transformation requires more than that and by using our Engage-to-Influence™ methodology we can deliver Systems integration that’s truly fit for purpose for CX leaders.

As part of the service, we do a full requirements gathering exercise, advise on the best approach for your business, and manage all design and delivery. What’s more, if we found that your current tech stack wasn’t the best for the job, then we’d recommend alternatives (we’re completely agnostic) based on a whole market assessment.

We integrate across all CX technology platforms, such as contact-centre-as-a-service, live chat, CRM and analytics. You’ll find more about the technologies we work with on our CX technology page.

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Get in touch

To find out more about how our range of services can help achieve your desired CX goals and outcomes, why not get in touch?