Our approach is that we know how to integrate CX systems in a way that still delivers an effortless experience and reduces operational costs. Not all system integrators have that in mind and will focus on letting the technology do all the communicating. We align our systems integration approach to your CX objectives and strategy. Achieving objectives like digital transformation requires more than that and by using our Engage-to-Influence™ methodology we can deliver Systems integration that’s truly fit for purpose for CX leaders.

As part of the service, we do a full requirements gathering exercise, advise on the best approach for your business, and manage all design and delivery. What’s more, if we found that your current tech stack wasn’t the best for the job, then we’d recommend alternatives (we’re completely agnostic) based on a whole market assessment.

We integrate across all CX technology platforms, such as contact-centre-as-a-service, live chat, CRM and analytics. You’ll find more about the technologies we work with on our CX technology page.