Insights

Insights

Blogs

Purple Tuesday 2023 - Quick Guide from Customer Touch Point

Blog

Purple Tuesday: Enhancing Accessibility and Inclusion for Disabled Customers

Omni-channel customer experience | Customer Touch Point Blog

Blog

How to Achieve a Seamless Omni-Channel Customer Experience

Customer Touch Point

Blog

Choosing the right Contact Centre as a Service (CCaaS) Platform for your business

Resources

The 2023 Chatbot Implementation Guide

eBook

The 2023 Chatbot Implementation Guide

Customer Service Accessibility Audit - Customer Touch Point

News

New service helps businesses improve accessibility across customer contact

CX Savings Calculator - Customer Touch Point

Online Tool

CX Savings Calculator

Customer Touch Point

eBook

The UK CX Decision Makers Guide

Cutting the cost of contact in insurance claims - Customer Touch Point case study

Case Study

Cutting the cost of contact

Whats your accessibility gap? Customer Touch Point Report

eBook

What’s Your Accessibility Gap?

Further growth following partnership agreement with Talkdesk

News

Further growth following with Talkdesk partnership

Talkdesk report AI in the contact centre - Customer Touch Point

eBook

The Future of AI in the Contact Centre

Customer Services Accessibility

Webinar

On-Demand Webinar: Accessibility in customer experience

New membership demonstrates further commitment to accessibility

News

New membership demonstrates further commitment to accessibility

Intelligent Automation

Webinar

On-Demand Webinar: Intelligent Automation

Self-serve - Customer Touch Point

Case Study

Self-Serve Payment Processing

Instant Impact in Customer Experience - Customer Touch Point

eBook

Achieving instant impact in customer experience

How to improve customer experience - Customer Touch Point

Webinar

On-Demand Webinar: Achieving Instant Impact CX

Avoira Xdroid from Customer Touch Point

News

Avoira partnership adds emotion-detecting analytics

Zappix Visual IVR from Customer Touch Point

News

Customer Touch Point Partners with Zappix for Visual IVR

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