New service helps businesses improve accessibility across customer contact
Flintshire, 21st October 2022 – Customer Touch Point, a customer experience consultancy and technology provider, has today announced a new service to help customer facing businesses be more open and accessible.
The Customer Experience Accessibility Audit is designed to help businesses to assess how easy or difficult it is for customers with an accessibility need to contact them and resolve their query quickly and effortlessly; as well as lay out a detailed and practical plan to improve accessibility across the customer journey.
The latest evidence gathered by Customer Touch Point suggests that there are 18.4 million people in the UK with an accessibility skills gap, and that businesses that fail to meet their needs are not only losing out on £17 billion of annual spending power, but they are also opening themselves up to millions of pounds in fines.
Commenting on the new service Rick Kirkham, Founder and Director of Customer Touch Point said,
“Ensuring customer accessibility for all is both a legal obligation and a massive business opportunity. But more importantly, it’s the right thing to do. More and more businesses are aware of supporting customers with a disability or accessibility need, but often struggle to know at what points in the customer journey there are issues. This is exactly what the customer experience audit pin-points, as well as providing practical recommendations on what to change and how.”
For businesses interested in finding out more about the audit they can register their interest via our contact form here.
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