Customer Touch Point Partners with Zappix for Visual IVR
Customer Touch Point (CTP) has improved customer experiences globally by combining honest, respectful expertise, a get-things-done mentality, and powerful technology partnerships. Zappix customer self-service experiences and digital patient engagement solutions represent yet another powerful partnership to enhance the frictionless user experiences Customer Touch Point has delivered for years.
With fast, intuitive, and digital automation, Zappix solutions deliver the CX consumers want through the channel they prefer. Together, Customer Touch Point and Zappix empower their customers with the knowledge, tools, and processes needed to deliver effortless customer and patient experiences across every single touch point, from first interaction to the very last.
Businesses using the combined innovation of Customer Touch Point and Zappix benefit from:
- An effortless self-service customer service channel, reducing the number of calls reaching live agents
- Improved customer experience (CX) through easy to use, visually appealing self-service solutions with faster resolutions
- Reduced in-queue waiting time allowing more bandwidth for agents to focus on complex calls leading to better customer satisfaction
- Reduced Average Handling Time (AHT)
- Automation of payments and collection of other personal sensitive information
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
Zappix solutions provide significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
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