Improving CX is the first step to increasing brand loyalty – but you need to know what and where to improve.
Brand loyalty is increasingly difficult to achieve in a hyper-competitive world, but these are some of the CX improvements we’ve helped our clients to achieve, which have in turn driven increased brand loyalty:
phone contact reduction via channel shift to online process for a travel firm
retail channel shift from phone to SMS in a loyalty scheme sign up journey
organisations helped with their digital transformation journeys
increase in IVR self-serve acceptance rate
Customer experience is often defined by how you respond when your customers really need you. When they have a complaint or an urgent issue to solve.
With our extensive experience of conducting customer experience audits, building CX improvement roadmaps, and designing multichannel customer journeys, we can help you create a CX that your customers rave about.
Our range of CX services will help to identify where you can improve your customer experience.
The following CX technologies will have a big impact on improving your CX:
Let’s talk about what CX and brand loyalty challenges you’re experiencing – and how we can help you solve them.
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