Partner Services

IVR Design & Branded Voice Recordings – A bespoke service designed for communication platform providers.

Partner Services

IVR Design & Branded Voice Recordings – A bespoke service designed for communication platform providers.

Partner Services

IVR Design & Branded Voice Recordings – A bespoke service designed for communication platform providers.

Partner Services

IVR Design & Branded Voice Recordings – A bespoke service designed for communication platform providers.

IVR Design & Branded Voice Recordings

Partner Services

IVR Design Service

Based on our Engage to Influence methodology (a deep understanding of customer emotion and behaviour) this service includes a thorough audit of the IVR experience and call routing scripts to identify any pain points, which will guide any changes to the IVR programme.

Communication provider partners already using this service have seen several benefits for their customers, including improvements to ‘right-first-time’ call routing, significant reductions in caller abandonment and an uplift in self-serve and IVR containment rates.

IVR Design

Branded Audio & Voice Recording Service

Our branded audio & voice recording packages (including a white-labelled audio web page to share with your clients) start from as little as 20 recordings to more than 1,000, with a new self-serve voice recording completed in as little as 48 hours.

All of our professional voice-over artists cover a range of ages, accents and tones to help you best match your client’s brand personality, ensuring the brand experience is maintained throughout the self-serve process. All of which helps to ensure customers feel engaged from the very first word, customer behaviour is influenced more effectively and they receive a seamless branded experience.

Why work with us?

We’ll work with you as an extension of your own team, so your clients needn’t worry about yet another supplier or the associated admin. We’re also pretty confident we’ll add value to your existing portfolio of solutions and, by discounting our standard rates for partners, also help you deliver better margins.

What our customers say

“Our partnership with Customer Touch adds a lot of value to our clients and opens up new revenue opportunities for us. Their customer service is excellent, and their design and voice products are extremely high quality, which achieve great results.”
Matt Langley
Managing Director - Citrus Telecom

With more than 15 years working in the customer experience industry, we’ve worked with clients and partners to achieve some amazing results. 

Reduced caller abandonment

from 45% to 6% & increased revenue by £27k per month

Increased NPS

by 26% in just 3 months of a new telephony system going live

Increased right-first-time routing

by 41% by reducing effort in the IVR & updating tone of voice.

Increased self-serve

for telephone-based order tracking by 41% during peak periods.

Working via partners and directly, we’ve helped a large number of leadings brands with their IVR design and audio services

Find Out More

To sign up as a partner, or to request further information about the service including pricing, leave us your details below and we’ll be in touch.

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