Partner Services
IVR Design & Branded Voice Recordings – A bespoke service designed for communication platform providers.
Partner Services
IVR Design & Branded Voice Recordings – A bespoke service designed for communication platform providers.
Partner Services
IVR Design & Branded Voice Recordings – A bespoke service designed for communication platform providers.
Partner Services
IVR Design & Branded Voice Recordings – A bespoke service designed for communication platform providers.
IVR Design & Branded Voice Recordings
IVR Design Service
Based on our Engage to Influence methodology (a deep understanding of customer emotion and behaviour) this service includes a thorough audit of the IVR experience and call routing scripts to identify any pain points, which will guide any changes to the IVR programme.
Communication provider partners already using this service have seen several benefits for their customers, including improvements to ‘right-first-time’ call routing, significant reductions in caller abandonment and an uplift in self-serve and IVR containment rates.
Branded Audio & Voice Recording Service
Our branded audio & voice recording packages (including a white-labelled audio web page to share with your clients) start from as little as 20 recordings to more than 1,000, with a new self-serve voice recording completed in as little as 48 hours.
All of our professional voice-over artists cover a range of ages, accents and tones to help you best match your client’s brand personality, ensuring the brand experience is maintained throughout the self-serve process. All of which helps to ensure customers feel engaged from the very first word, customer behaviour is influenced more effectively and they receive a seamless branded experience.
Why work with us?
We’ll work with you as an extension of your own team, so your clients needn’t worry about yet another supplier or the associated admin. We’re also pretty confident we’ll add value to your existing portfolio of solutions and, by discounting our standard rates for partners, also help you deliver better margins.
What our customers say
With more than 15 years working in the customer experience industry, we’ve worked with clients and partners to achieve some amazing results.
Reduced caller abandonment
from 45% to 6% & increased revenue by £27k per month
Increased NPS
by 26% in just 3 months of a new telephony system going live
Increased right-first-time routing
by 41% by reducing effort in the IVR & updating tone of voice.
Increased self-serve
for telephone-based order tracking by 41% during peak periods.
Working via partners and directly, we’ve helped a large number of leadings brands with their IVR design and audio services
Find Out More
To sign up as a partner, or to request further information about the service including pricing, leave us your details below and we’ll be in touch.
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