Privacy Policy

Introduction 

This Privacy Statement explains how Customer Touch Point Ltd collects, uses and shares your information when you visit this website. By accessing and using our website you confirm that you have read and understood this statement. Customer Touch Point Ltd, is the entity responsible for processing information (The Controller) under this Statement.  

Changes to this statement 

Please read this Statement from time to time. We may modify the Statement at any time at our sole discretion. Any changes to this Statement will be published on our website. If we make material changes to the Statement that significantly change how we use your information, we will use reasonable efforts to bring these changes to your attention, including by email (if you have registered your email address with Customer Touch Point) or by another means, as appropriate. 

Information we collect  

We may collect various categories of information from you when you access or use our website and when you provide information directly to us (e.g. when you register for our events, request our services or access various content and features on our website). Those categories include:   

• Identifiers, such as your name, email address, postal address, phone number, mobile number, IP address or other similar identifiers;  
• Internet or other electronic network activity information, such as browsing history specific to your interaction with our website;  
• Information posted on community discussions and other interactive online features on the websites to which this Statement applies; and   
• Location data, but not your precise geolocation.  We collect location information provided by a mobile or other device interacting with this website, associated with your IP address or any other online or device identifier. We may collect this information through the lawful use and deployment of cookies and other tracking technologies, as set forth in our Cookie Notice.  

Your choice to provide information:  You may choose not to provide personal information to Customer Touch Point by refraining from, among other things, submitting information directly to us. However, if you do not provide personal information when requested, we may not be able to provide you with the full range of our services, or with information about our services, promotions and other opportunities. 

How we use your information  

Customer Touch Point may use your information for a variety of business and commercial purposes, which are listed below. These uses are necessary for purposes that are in Customer Touch Point’s legitimate interests, provided always that such processing is fair and balanced, and that our processing does not unduly impact your rights. The business and commercial purposes for which Customer Touch Point uses your information may include:  

• To provide the information and services requested;  
• To perform a contract with you (or to take steps at your request prior to entering a contract)  
• Determine eligibility and process applications for our services;  
• Conduct data analysis to understand how the website is used and to perform other market research;  

• Improve the performance and functioning of the website;  
• Prevent fraud, enforce our Terms of Use, comply with applicable laws and reporting obligations, and enforce our agreements; and  
• Market the services that may be of interest to you if further legal requirements for this are fulfilled.  

We will not use personal information for automated individual decision-making, including profiling, as contemplated under Article 22 of the European Union’s General Data Protection Regulation (“GDPR”). 

How long we keep your information 

Unless provided otherwise in this Statement, we will not retain your information longer than necessary for the relevant purposes of processing, or our legitimate interest. We may also retain and use your information for longer periods in case it is necessary to comply with our legal obligations, resolve disputes and/or enforce our agreements. To the extent possible, Customer Touch Point will de-identify, or take reasonable steps to delete from its records, information no longer required for the purposes identified in this Statement, other than information which we are required by law to retain. 

When and to who we disclose your information 

Your information will be processed by our personnel when they have been instructed to do so in accordance with our policies. In addition, your information may be disclosed or shared with the following categories of third parties for a variety of business purposes:   

With our service providers: We may share your information with third-party service providers and suppliers who perform services on our behalf, but only if (a) the sharing of your information is necessary for them to carry out such services and (b) those service providers and suppliers are required to use information under confidentiality and in compliance with applicable privacy law(s).  

With our business partners: We may share your personal information with the business partners with whoever we work to provide you with products and services, or to perform one or more of the business purposes identified above.   

In the event of corporate change: We may disclose personal information to a successor to all or part of our business or in connection with a corporate merger; consolidation or restructuring; sale of substantially all of our stock and/or assets; or another corporate change, including, without limitation, during the course of any due diligence process. If necessary and legally required, we will obtain your separate consent in this regard. Disclosure may also be required for company audits or to investigate a complaint or security threat.  

To comply with legal requirements: We will disclose your information (i) if we are required to do so by law or legal process, (ii) in response to lawful law enforcement authority or other government official requests, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, (iv) in connection with an investigation of suspected or actual illegal activity including any legal proceedings or prospective legal proceedings in order to establish, exercise or defend our or a third party’s legal rights or (v) as required for company audits or to investigate a complaint or security threat.  

How we use cookies and other tracking technologies  

When you visit our website, if you agree, we may use cookies or similar tracking technologies.  

Cookies are small files that a site or its service provider saves to your device through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Details about the WordPress cookies we use can be found here and HubSpot cookies here. 

With your permission, we collect information about how you interact with our website. We use this information in order to improve your website experience, customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. 

You can choose to have your browser warn you each time a cookie is being sent, or you can choose to turn off all cookies. This can be done through your browser settings. Since all browsers are a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. 

If you turn cookies off or decline permission to use cookies, some of the features that make your site experience more efficient and personalised will be hidden or replaced with generic content. 

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org. 

How we protect your information 

Although no system is completely secure, Customer Touch Point has implemented commercially reasonable physical, technical and administrative security standards, as appropriate under applicable law(s), to protect personal information, taking into account the sensitivity of the information and the purpose for which it was collected.  

Among others, Customer Touch Point is compliant with the General Data Protection Regulation (GDPR). 

Your rights 

We provide you with the ability to exercise your rights regarding our collection, use, storage and sharing of your information. Please note that for some of these rights, we will need to verify your identity before we are able to respond to your request, including using commercially reasonable efforts to confirm your identity including by matching the information provided in your request with the information we have on file about you. Depending on the sensitivity of the information involved in the request, we may also utilise more stringent verification methods to protect against fraud and ensure that your request is fulfilled in a transparent and secure manner.   

Where we are the Data Processor, please contact the Data Controller (e.g. your employer) to effectively exercise your rights.   

To exercise your any of the rights described below, send your request to [email protected] or write to us at the postal address provided below, and we will respond as soon as possible in accordance with all applicable laws and regulations.  

• Right to correct: Regardless of where you live, you have a right to correct or amend the information we have about you.    
• Right to unsubscribe: If you request electronic communications from us, such as an e-newsletter, or have consented to receive marketing communications, you have the right to unsubscribe from these communications at any time by following the instructions included in the communication.     
• Right to non-discrimination: We will not discriminate against individuals for exercising any of their data rights under applicable law.  This means that if you exercise any of your rights in connection with your data, we will not deny you goods or services; charge you different prices or rates for goods or services; or provide different levels or quality of goods or services to you.  
• Right to know and data portability: If you are living within the European Economic Area (EEA), you have the right to obtain confirmation as to whether your personal information is being processed, and if so, the right to access your personal information. If we maintain your personal information based on your consent or so that we could enter into a contract with you, you can also request that we provide you with a copy of your data in a structured, commonly used and machine-readable format and request the transfer of certain of your personal information to another party under certain conditions.   
• Right to delete/Erasure: If you live in the EEA, where the conditions provided by the applicable legislation are met, and subject to applicable law, you may request that we erase or restrict the processing of your information. You may also request that we delete certain incorrect information about you.  
• Right to object to processing: If you live in the EEA, you may object to the processing of your personal data (as that phrase is defined under applicable law) in certain circumstances when we (i) process your information for the purposes of our legitimate interests, (ii) use your personal information for direct marketing; or (iii) use your personal information for statistical purposes.  

Right to withdraw consent: If you are located in the EEA, and when our legal basis for processing your information is your consent, you may withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.  

Contact Us 

If you have any questions relating to this Privacy Statement, please contact us directly at [email protected].

You may also write to us at: 

Brynford House, Brynford Street, Holywell, Flintshire, CH8 7RD