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Read more about the article Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira

Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira

  • Post author:CTP
  • Post published:October 19, 2020
  • Post category:Industry news

Customer Touch Point partners with Avoira to offer Xdroid real-time voice analytics to clients across the globe.

Continue ReadingCustomer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira
Read more about the article Zappix Partners with Customer Touch Point to Improve Customer Experiences with Visual IVR

Zappix Partners with Customer Touch Point to Improve Customer Experiences with Visual IVR

  • Post author:CTP
  • Post published:October 2, 2020
  • Post category:Industry news

Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients globally.

Continue ReadingZappix Partners with Customer Touch Point to Improve Customer Experiences with Visual IVR
Read more about the article Banking Case Study – Self-Serve Payment Processing

Banking Case Study – Self-Serve Payment Processing

  • Post author:admin
  • Post published:July 30, 2020
  • Post category:Case Studies

Case Study: helping a leading UK bank implement a new customer journey & IVR programme.

Continue ReadingBanking Case Study – Self-Serve Payment Processing
Read more about the article How to reduce average handling times & call volumes

How to reduce average handling times & call volumes

  • Post author:CTP
  • Post published:May 29, 2020
  • Post category:Blogs/Industry news

In our latest blog series, we’ve pulled together some of our top tips to help you reduce average handling times (AHT) and call volumes…

Continue ReadingHow to reduce average handling times & call volumes

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