Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira
Customer Touch Point partners with Avoira to offer Xdroid real-time voice analytics to clients across the globe.
Zappix Partners with Customer Touch Point to Improve Customer Experiences with Visual IVR
Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients globally.
Banking Case Study – Self-Serve Payment Processing
Case Study: helping a leading UK bank implement a new customer journey & IVR programme.
How to reduce average handling times & call volumes
In our latest blog series, we’ve pulled together some of our top tips to help you reduce average handling times (AHT) and call volumes…
