Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira
Customer Touch Point partners with Avoira to offer Xdroid real-time voice analytics to clients across the globe.
Customer Touch Point partners with Avoira to offer Xdroid real-time voice analytics to clients across the globe.
Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients globally.
Case Study: helping a leading UK bank implement a new customer journey & IVR programme.
In our latest blog series, we’ve pulled together some of our top tips to help you reduce average handling times (AHT) and call volumes…