Customer Touch Point partners with Avoira to offer Xdroid real-time voice analytics to clients across the globe.
Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients globally.
Case Study: helping a leading UK bank implement a new customer journey & IVR programme.
In our latest blog series, we’ve pulled together some of our top tips to help you reduce average handling times (AHT) and call volumes…
Why it’s a win-win for everyone and how to achieve it...
With Coronavirus widespread, your contact centre is having to adapt ...
Why Do Customer Touch Points Matter So Much? We have designed hundreds of customer journeys focusing on the key customer touchpoints. Customer Touch Point have also worked as part of many different contact centre teams. Operating across a wide variety of sectors (Healthcare, Financial Services, Local Authority, Housing Association, Retail, Hospitality and Travel
Many businesses are looking for new ways to reduce the cost of customer contact without impacting negatively on their customer experience. One of the key areas we work in is channel shift – moving customers from agent answered phone calls to self serve telephony or to digital channels. We have a lot of experience
A major software and technology company could not complete enough self serve product activation online or within the voice IVR. This was causing high customer effort, high inbound call volumes and increased costs. Approach Visual IVR was implemented to bridge the gap between digital and phone journeys and also utilise the capabilities of smartphones to
BLOG | 02 JUNE 2021 – Read on to find out why improving accessibility in customer service makes good business sense.
NEWS | 14 MAY 2021 – Customer Touch Point becomes a Purple Member to improve Accessibility in Customer Service.
SURVEY: Help us understand how businesses are performing when it comes to accessibility. It takes just 5 minutes and responses are anonymous.
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Helping you reduce operational costs and increase self-serve by automating customer interactions
We’re improving customer experiences globally, one company at a time
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