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Manage your Reviews & gain valuable Insights

If your brand uses Trustpilot we’ll work with you to provide you with a deep and detailed analysis of your Trustpilot reviews.

Maximise your Trustpilot reviews

If your brand uses Trustpilot we’ll work with you to provide you with a deep and detailed analysis of your Trustpilot reviews. As part of the service we’ll recommend any changes we think you need to make to the customer journey across all your contact channels, to help you improve the customer experience and grow (and protect) your online brand reputation.

Here’s how …

Advanced Sentiment & Text Analytics

Using our advanced sentiment engine and key word table queries you are able to analyse, score and generate reports in real time.

Real-time alerts, based on conditions

Never miss that great review (or poor one), set up real-time alerts to give you and your team the best chance possible to respond quickly and effectively.

Workflows to manage reviews & auto replies

Struggling for time to respond to all the fantastic reviews you receive? No problem, let the system do it for you with automated workflows and replies!

Track KPIs & response times

Track a range of KPI's including total reviews, complete, incomplete and average time to resolve, and much more ...

Enhanced Review Monitoring

We provide you with a series of analysis wallboards allowing you to track and monitor every Trustpilot review. 

Full Audit Trail & Reports

We’ll give you access to a full audit trail of reviews, and a suite of reports in PDF, browser or .csv format, ensuring no review ever gets missed.