Why we do what we do

We’re improving customer experiences globally, one company at a time

Why we do what we do

We’re improving customer experiences globally, one company at a time

Customer Touch Point - Our Story

Why we do what we do

We’re improving customer experiences globally, one company at a time

Customer Touch Point - Our Story

Why we do what we do

We’re improving customer experiences globally, one company at a time

Our Vision

Our vision is a world where every consumer can be served the way they choose and, crucially, for each and every one of those interactions to be truly effortless. Only then can it ever be a Win-Win for both the consumer and the business in an increasingly competitive and rapidly changing consumer-driven world.

We equip organisations with the knowledge, tools and processes enabling them to deliver effortless customer experiences across every single touch point, from first interaction to the very last.

Our-vision

Our Values

We're honest and respectful

We will always do what we say and deliver on our promises. We also expect the utmost integrity and honesty from our employees, partners and clients.

We're an inquisitive bunch

It is our inquisitive nature that has enabled us to build the business we have today. Intrigue triggers questions: Questions trigger answers triggering the very best results for our clients.

We make things happen

Not only do we deliver what we say we will, but we will do so pragmatically and professionally. We have expertise to design the right solution and the know-how to get it done!

3 Steps To Success

We follow a three step process for all of our projects to ensure success:

Discovery

The first step is to understand your customer experience operations and the technology you use. We’ll keep your customer front of mind, whilst engaging with key stakeholders, to ensure objectives are more easily achieved.
This approach helps us determine the right focus, very quickly.

Design

Based on our findings from the discovery phase we’ll re-design any area that needs attention, to ensure every touchpoint is effortless for your customers and profitable for your business, whilst creating an environment of continuous  improvement.

Implement

Finally, we’ll work alongside your own teams to implement your new service, whether using your own technologies or rolling out new ones. We’ll also keep a close eye on agreed objectives and KPIs to ensure you maximise the benefits and return on investment now and in the future.

Want To Learn More About Our Solutions?

let’s talk

Want To Learn More About Our Solutions?

let’s talk

Blogs and Case Studies

  • Voice Analytics
    Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira
    READ MORE
    October 19, 2020
    Industry news
    Customer Touch Point partners with Avoira to offer Xdroid real-time voice analytics to clients...
  • Zappix Visual IVR Partnership with Customer Touch Point
    Zappix Partners with Customer Touch Point to Improve Customer Experiences with Visual IVR
    READ MORE
    October 2, 2020
    Industry news
    Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients...
  • Engage to Influence
    Engage to Influence™ - positively influencing behaviour to reap rewards
    READ MORE
    August 7, 2020
    Blogs
    We share our Engage to Influence methodology - what is its and how to...

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