July 30, 2020
Case Study: helping a leading UK bank implement a new customer journey & IVR...
Why we do what we do
We’re improving customer experiences globally, one company at a time
Why we do what we do
We’re improving customer experiences globally, one company at a time
Why we do what we do
We’re improving customer experiences globally, one company at a time
Why we do what we do
We’re improving customer experiences globally, one company at a time
Our Vision
Our vision is a world where every consumer can be served the way they choose and, crucially, for each and every one of those interactions to be truly effortless. Only then can it ever be a Win-Win for both the consumer and the business in an increasingly competitive and rapidly changing consumer-driven world.
We equip organisations with the knowledge, tools and processes enabling them to deliver effortless customer experiences across every single touch point, from first interaction to the very last.
Our Values
We're honest and respectful
We will always do what we say and deliver on our promises. We also expect the utmost integrity and honesty from our employees, partners and clients.
We're an inquisitive bunch
It is our inquisitive nature that has enabled us to build the business we have today. Intrigue triggers questions: Questions trigger answers triggering the very best results for our clients.
We make things happen
Not only do we deliver what we say we will, but we will do so pragmatically and professionally. We have expertise to design the right solution and the know-how to get it done!
3 Steps To Success
We follow a three step process for all of our projects to ensure success:
Discovery
The first step is to understand your customer experience operations and the technology you use. We’ll keep your customer front of mind, whilst engaging with key stakeholders, to ensure objectives are more easily achieved.
This approach helps us determine the right focus, very quickly.
Design
Based on our findings from the discovery phase we’ll re-design any area that needs attention, to ensure every touchpoint is effortless for your customers and profitable for your business, whilst creating an environment of continuous improvement.
Implement
Finally, we’ll work alongside your own teams to implement your new service, whether using your own technologies or rolling out new ones. We’ll also keep a close eye on agreed objectives and KPIs to ensure you maximise the benefits and return on investment now and in the future.
Blogs and Case Studies
July 6, 2020We share our concept of Instant Impact CX and how to embrace it in...- June 19, 2020Here are some of the latest CX trends, against which we have provided you...
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