Why we do what we do
We’re improving customer experiences globally, one company at a time
Why we do what we do
We’re improving customer experiences globally, one company at a time
Here's why
Our vision is a world where every consumer can be served the way they choose and, crucially, for each and every one of those interactions to be truly effortless. Only then can it ever be a Win-Win for both the consumer and the business in an increasingly competitive and rapidly changing consumer-driven world.
We equip organisations with the knowledge, tools and processes enabling them to deliver effortless customer experiences across every single touch point, from first interaction to the very last.
Our Values
We're honest and respectful
We will always do what we say and deliver on our promises. We also expect the utmost integrity and honesty from our employees, partners and clients.
We're an inquisitive bunch
It is our inquisitive nature that has enabled us to build the business we have today. Intrigue triggers questions: Questions trigger answers triggering the very best results for our clients.
We make things happen
Not only do we deliver what we say we will, but we will do so pragmatically and professionally. We have expertise to design the right solution and the know-how to get it done!
Blogs and Case Studies
Emotions In The Customer Journey
Situation: Constant negative NPS score when completing post interaction surveys by post. This was causing growing concern within the business as the customer experience was
James Hay Partnership
Situation: Constant negative NPS score when completing post interaction surveys by post. This was causing growing concern within the business as the customer experience was
Legal & General
Situation: Legal and General Home claims department were receiving customer complaints from customers who kept having to explain their claim every time they called
Keep In Touch
- 03300 200444
- 07853 379 879
- enquiries@customertouchpoint.co.uk
- Brynford House, 21 Brynford Street, Holywell, Flintshire, United Kingdom, CH8 7RD
Keep In Touch
- 03300 200444
- 07853 379 879
- enquiries@customertouchpoint.co.uk
- Brynford House, 21 Brynford Street, Holywell, Flintshire, United Kingdom, CH8 7RD