CX Automation
Helping you reduce operational costs and increase self-serve by automating customer interactions

CX Automation
Helping you reduce operational costs and increase self-serve by automating customer interactions


We combine leading-edge technology with expert interaction design and improve customer experience through virtual advisers and intelligent routing on voice and digital channels. Visual dashboards provide real-time reporting on all contacts to support decision making.
Features
Benefits

We support all stages of your customer experience automation programme. This includes discovery and analysis; recommending solutions to improve the customer experience and reduce costs; technical design and assurance, or full end-to-end delivery. Our vast delivery knowledge and experience is gained from both implementing traditional contact centre solutions and also developing innovations in customer experience, automation, and insight. We are experts in delivering solutions that optimise the customer experience and enable operational efficiency using our unique ‘Engage to Influence™’ methodology, with technology that is reliable and secure.
Our public sector agile delivery method aligns with GDS principles, covering Discovery, Alpha, Beta and Live phases. This approach and our focus on cloud technology allows us to respond quickly to evolving user needs and market innovation. Our experience in commercial and public sector environments provide a wealth of customer interaction design and delivery knowledge. We are vendor agnostic and always aim to deliver the most appropriate technology for your specific needs, whether you require support in making a decision or if you want our recommendation. Cloud technologies that we commonly work with for customer experience automation are AWS Connect, Twilio, DigiDesk, and many more.

We strive to make our clients happy
so, let's be happy together

We strive to make our clients happy
so, let's be happy together

Blogs and Case Studies
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Customer Touch Point adds emotion-detecting analytics to portfolio following deal with AvoiraOctober 19, 2020Customer Touch Point partners with Avoira to offer Xdroid real-time voice analytics to clients...
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October 2, 2020Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients...
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