Customer Experience Consultancy

We equip CX leaders with the tools and support they need to deliver ​effortless customer experience whilst reducing overall cost of contact.

See how we help other leading brands
Customer Touch Point Customer Experience

Creating Effortless Customer Experiences

We equip CX leaders with the tools and support they need to deliver ​effortless customer experience whilst reducing overall cost of contact.

Request your Customer Experience Audit
Customer Touch Point Customer Experience

Working with a number of leading UK brands including...

Customer Touch Point customers
Customer Feedback - Customer Touch Point

Customer Feedback Software

Influence behaviour to drive customer satisfaction, loyalty and advocacy at every touch point.

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Customer Journey - Customer Touch Point

Customer Journey Mapping

Deliver seamless experiences across every channel, driving competitive edge and market differentiation​.

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telephony IVR - Customer Touch Point

Telephony & IVR

Implement phone & IVR experiences to strengthen customer relationships & increase self serve acceptance.

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Visual IVR - Customer Touch Point

Visual IVR

Convert traditional voice calls to digital & visual self-service, helping customers resolve queries themselves.

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Voice and Text Analytics - Customer Touch Point

Voice & Text Analytics

Get the very latest in customer analytics with our range of Xdroid Analytics and Trust Pilot Insights.

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CX technology - Customer Touch Point

CX Technology

Turn data & customer feedback into in-depth insights and practical customer experience improvements.

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Professional Audio - Customer Touch Point

Professional Audio

Your customers don’t just see what you do. They hear it too. Find out about our range of professional audio services.

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CX technology - Customer Touch Point

CX Automation

Helping you reduce operational costs and increase self-serve by automating customer interactions.

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What our customers say

“I worked with Customer Touch Point on a project for 2 years. We were working to an extremely tight deadline with very little space for delays. Customer Touch Point were fantastic to work with, achieved every deliverable without fail to the designated timeline. I would highly recommend using Customer Touch Point, ours is going to be a long term relationship and I very much look forward to working with the team again in the future”
Ali Nicoll
Senior Consultant - Ember