Creating effortless customer experiences across every touch point

We equip CX leaders with the tools and support they need to deliver ​effortless customer experience whilst reducing overall cost of contact.

Creating effortless customer experiences across every touch point

We equip CX leaders with the tools and support they need to deliver ​effortless customer experience whilst reducing overall cost of contact.

Customer Feedback

Influence behaviour to drive customer satisfaction, loyalty and advocacy at every touch point


Customer Journey Design

Deliver seamless experiences across every channel, driving competitive edge and market differentiation​

Telephony & IVR

Implement phone and IVR experiences which strengthen customer relationships & increase self serve acceptance

Technology

Use analytics and CEM Technology to create efficiencies and improve customer lifetime value


By working with you and understanding your customers we will:

Design the customer journey across all touch points

Ensure you deliver an effortless customer experience 

Maximise your ROI

Customer Touch Point have an innovative suite of technologies to run alongside the design, giving you great customer experience management capabilities to help maintain an environment of continuous improvement, reducing cost of contact and increasing customer lifetime value.

Why Choose Us?

Improve Customer Experience

Whether it’s through increasing spend, recommending you to family and friends, being less likely to switch, being willing to try new products and services or even forgiving you after a mistake, giving a better experience to your customers adds value to your business.

The ROI Experts

We know it is increasingly important to demonstrate a return on investment (ROI) before projects are signed off and we can help you to do that. We can help you work out the specific tangible and intangible benefits of your customer experience (CX) project and set up a clear framework to measure success so you can keep track of the benefits you create and report them.

Best Practices

We can also help you embed best practice into your governance routines and ensure the experience you create now is cared for and maintained as the organisation changes and develops over time. This leads to longer lasting benefits and greater ROI.

What our customers say

“I worked with Customer Touch Point on a project for 2 years. We were working to an extremely tight deadline with very little space for delays. Customer Touch Point were fantastic to work with, achieved every deliverable without fail to the designated timeline. I would highly recommend using Customer Touch Point, ours is going to be a long term relationship and I very much look forward to working with the team again in the future”
Ali Nicoll
Senior Consultant - Ember

Blogs and Case Studies

James-Hay
Case Studies
admin

James Hay Partnership

Situation: Constant negative NPS score when completing post interaction surveys by post. This was causing growing concern within the business as the customer experience was

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Legal & General
Case Studies
admin

Legal & General

Situation: Legal and General Home claims department were receiving customer complaints from customers who kept having to explain their claim every time they called

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Keep In Touch

Keep In Touch


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