Customer Experience Consultancy

We equip CX leaders with the tools and support they need to deliver ​effortless customer experience whilst reducing overall cost of contact.

Customer Touch Point Customer Experience

Creating Effortless Customer Experiences

We equip CX leaders with the tools and support they need to deliver ​effortless customer experience whilst reducing overall cost of contact.

Customer Touch Point Customer Experience
Customer Experience Consultancy​
We equip CX leaders with the tools and support they need to deliver ​effortless customer experience whilst reducing overall cost of contact.
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OUR Services

Customer Feedback

Influence behaviour to drive customer satisfaction, loyalty and advocacy at every touch point.


Customer Journey Design

Deliver seamless experiences across every channel, driving competitive edge and market differentiation​.


Telephony & IVR Design

Implement phone and IVR experiences which strengthen customer relationships & increase self serve acceptance.

Visual IVR

Improve customer experience and drive up self-serve rates with visual IVR, on-demand apps and outbound engagement software.

Text Analytics

Text Analytics integrates with our Voice Analytics platform, to provide contact centres with a 360-degree customer view across any communication channel.

Dynamic FAQ's

Boost self-service and improve the customer experience with dynamic FAQs


Live Chat

Live agent KPI’s and SLA’s with concurrent chats across numerous accounts


Social Media Engagement

Market leading social media monitoring, analysis, and engagement


What our customers say

“I worked with Customer Touch Point on a project for 2 years. We were working to an extremely tight deadline with very little space for delays. Customer Touch Point were fantastic to work with, achieved every deliverable without fail to the designated timeline. I would highly recommend using Customer Touch Point, ours is going to be a long term relationship and I very much look forward to working with the team again in the future”
Ali Nicoll
Senior Consultant - Ember

Blogs and Case Studies

  • Voice Analytics
    Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira
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    October 19, 2020
    Industry news
    Customer Touch Point partners with Avoira to offer Xdroid real-time voice analytics to clients...
  • Zappix Visual IVR Partnership with Customer Touch Point
    Zappix Partners with Customer Touch Point to Improve Customer Experiences with Visual IVR
    READ MORE
    October 2, 2020
    Industry news
    Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients...
  • Engage to Influence
    Engage to Influence™ - positively influencing behaviour to reap rewards
    READ MORE
    August 7, 2020
    Blogs
    We share our Engage to Influence methodology - what is its and how to...

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