Customer Experience Consultancy

We equip CX leaders with the tools and support they need to deliver ​effortless customer experience whilst reducing overall cost of contact.

Customer Touch Point Customer Experience

Creating Effortless Customer Experiences

We equip CX leaders with the tools and support they need to deliver ​effortless customer experience whilst reducing overall cost of contact.

Customer Touch Point Customer Experience
OUR Solutions

We offer a range of services to help you deliver effortless customer experiences.

Find out more below or watch our short video for a quick overview.

Customer Feedback

Influence behaviour to drive customer satisfaction, loyalty and advocacy at every touch point.


Customer Journey Design

Deliver seamless experiences across every channel, driving competitive edge and market differentiation​.


Telephony & IVR Design

Implement phone and IVR experiences which strengthen customer relationships & increase self serve acceptance.

Visual IVR

Improve customer experience and drive up self-serve rates with visual IVR, on-demand apps and outbound engagement software.

Text Analytics

Text Analytics integrates with our Voice Analytics platform, to provide contact centres with a 360-degree customer view across any communication channel.

Dynamic FAQ's

Boost self-service and improve the customer experience with dynamic FAQs


Live Chat

Live agent KPI’s and SLA’s with concurrent chats across numerous accounts


Social Media Engagement

Market leading social media monitoring, analysis, and engagement


What our customers say

“I worked with Customer Touch Point on a project for 2 years. We were working to an extremely tight deadline with very little space for delays. Customer Touch Point were fantastic to work with, achieved every deliverable without fail to the designated timeline. I would highly recommend using Customer Touch Point, ours is going to be a long term relationship and I very much look forward to working with the team again in the future”
Ali Nicoll
Senior Consultant - Ember

Intelligent Automation & CX, On-Demand Webinar

Intelligent Automation & CX, On-Demand Webinar

Customer Touch Point took part in the techUK webinar on Intelligent Automation and CX in Financial Services. Watch the reply now.

New membership demonstrates further commitment to accessibility

New membership demonstrates further commitment to accessibility

NEWS: 14 MAY 2021 – Customer Touch Point becomes a Purple Member to improve Accessibility in Customer Service

Improving Accessibility in Customer Service

Improving Accessibility in Customer Service

BLOG: 02 JUNE 2021 – Red on to find out why improving accessibility in customer service makes good business sense.

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