March 18, 2020
With Coronavirus widespread, your contact centre is having to adapt ...
Creating effortless customer experiences across every touch point
We equip CX leaders with the tools and support they need to deliver effortless customer experience whilst reducing overall cost of contact.
Creating effortless customer experiences across every touch point
We equip CX leaders with the tools and support they need to deliver effortless customer experience whilst reducing overall cost of contact.
Do you need help with working from home? We're helping contact centres and other businesses work remotely.
Influence behaviour to drive customer satisfaction, loyalty and advocacy at every touch point.
Deliver seamless experiences across every channel, driving competitive edge and market differentiation.
Implement phone and IVR experiences which strengthen customer relationships & increase self serve acceptance.
Use analytics and CEM Technology to create efficiencies and improve customer lifetime value.
By working with you and understanding your customers we will:
– Design the customer journey across all touch points
– Ensure you deliver an effortless customer experience
– Maximise your ROI
Customer Touch Point has an innovative suite of technologies to run alongside the design, giving you great customer experience management capabilities to help maintain an environment of continuous improvement, reducing cost of contact and increasing customer lifetime value.
Why Choose Us?
Improve Customer Experience
Whether it’s through increasing spend, recommending you to family and friends, being less likely to switch, being willing to try new products and services or even forgiving you after a mistake, giving a better experience to your customers adds value to your business.
The ROI Experts
We know it’s increasingly important to demonstrate a return on investment (ROI) before projects are signed off and we can help you to do that. We can help you work out the specific tangible and intangible benefits of your customer experience (CX) project and set up a clear framework to measure success so you can keep track of the benefits you create and report them.
Best Practices
We can also help you embed best practice into your governance routines and ensure the experience you create now is cared for and maintained as the organisation changes and develops over time. This leads to longer lasting benefits and greater ROI.
What our customers say
“I worked with Customer Touch Point on a project for 2 years. We were working to an extremely tight deadline with very little space for delays. Customer Touch Point were fantastic to work with, achieved every deliverable without fail to the designated timeline. I would highly recommend using Customer Touch Point, ours is going to be a long term relationship and I very much look forward to working with the team again in the future”
Ali Nicoll
Senior Consultant - Ember
Blogs and Case Studies
November 7, 2019I travel around a lot with work and often stop to grab a coffee...- September 25, 2019Situation: Constant negative NPS score when completing post interaction surveys by post. This...
Keep In Touch
- 03300 200444
- enquiries@customertouchpoint.co.uk
- Brynford House, 21 Brynford Street, Holywell, Flintshire, United Kingdom, CH8 7RD
In order to provide you with the requested information, we need to store and process your personal data. For full details on how we store your personal data for this purpose, please refer to our Privacy Policy. Please note we may also send you other related content.
Keep In Touch
- 03300 200444
- enquiries@customertouchpoint.co.uk
- Brynford House, 21 Brynford Street, Holywell, Flintshire, United Kingdom, CH8 7RD
In order to provide you with the requested information, we need to store and process your personal data. For full details on how we store your personal data for this purpose, please refer to our Privacy Policy. Please note we may also send you other related content.