Customer Touch Point – Engage To Influence
Using our unique approach to customer journey, design, technology and tone of voice, we help you maximise every contact
What our clients say
Integrated Phone System,IVR & 2 way SMS solutions
Customers still use the phone because they trust the human interaction but you can generate high % self serve & channel shift with our platforms and methodology
Omnichannel Solutions
Customers already expect omni channel service and organisations need to catch up. This means customer data and history being available real time no matter how a customer gets in touch
PCI Level 1 Payment Solution
Protect your customers and your organisation and reduce charges & fraud from cardholder not present transactions
Incall Document Signing
Reduce costs of admin, postage and paper while capturing sales and signing contracts while still on the call
Customer Feedback Solutions
Increase business value and strengthen customer relationships through your customers surveys
Music has a direct link to memory and generates strong feelings and emotions, good and bad so getting your choice right matters
Social media sentiment monitoring
It’s great to know what customers who answer your surveys think but what about those who don’t
Digital and Automation Solutions
Automated or Digital only journeys reduce the opportunity to generate human type emotions naturally but our tech and design method helps you build them back in
What we bring to the table!
Cutting edge technology
Customer journey mapping
How would you like to sound?
Have a listen to some of the voiceover artists you can use on your project. All our voiceover artists are professionally trained and adaptable, and can deliver your messaging in a way that suits your brand.
Have a read through Customer Touch Point’s Blogs Case Studies
Customer Touch Point are thought leaders in the customer contact industry and the articles below are a mix of our thoughts, our experiences and work we have done
STAY INFORMED, WHEREVER YOU ARE
Pop your email address in the box we’ll keep you up to date with case studies, new services and research.