Customer Experience Consultancy

We equip CX leaders with the tools and support they need to deliver ​effortless customer experience whilst reducing overall cost of contact.

Customer Touch Point Customer Experience

Creating Effortless Customer Experiences

We equip CX leaders with the tools and support they need to deliver ​effortless customer experience whilst reducing overall cost of contact.

Customer Touch Point Customer Experience

Working with a number of leading UK brands including...

Customer Touch Point customers

Influence behaviour to drive customer satisfaction, loyalty and advocacy at every touch point.

Deliver seamless experiences across every channel, driving competitive edge and market differentiation​.

Implement phone & IVR experiences to strengthen customer relationships & increase self serve acceptance.

Convert traditional voice calls to digital & visual self-service, helping customers resolve queries themselves.

Voice and Text Analytics - Customer Touch Point

Voice & Text Analytics

Get the very latest in customer analytics with our range of Xdroid Analytics and Trust Pilot Insights.

Turn data & customer feedback into in-depth insights and practical customer experience improvements.

Your customers don’t just see what you do. They hear it too. Find out about our range of professional audio services.

Helping you reduce operational costs and increase self-serve by automating customer interactions.

What our customers say

“I worked with Customer Touch Point on a project for 2 years. We were working to an extremely tight deadline with very little space for delays. Customer Touch Point were fantastic to work with, achieved every deliverable without fail to the designated timeline. I would highly recommend using Customer Touch Point, ours is going to be a long term relationship and I very much look forward to working with the team again in the future”
Ali Nicoll
Senior Consultant - Ember