Effortless Customer Experiences

Delivering effortless customer experiences is easier than you think, with our people-first CX approach and proven Engage-to-Influence™ methodology.

Effortless Customer Experiences

Delivering effortless customer experiences is easier than you think, with our people-first CX approach and proven Engage to Influence™ methodology.

Purple Tuesday: Enhancing Accessibility and Inclusion for Disabled Customers

Purple Tuesday is a leading initiative focused on improving the customer experience for disabled individuals and their families throughout the year. Read our quick guide to discover what it’s all about and how you can get involved…

Our Services

We offer a full range of CX services and solutions:

Just some of the outcomes we can help you achieve across your customer contact strategies

Contact Centre Digital Transformation

Without having seamless, effortless customer journeys, your digital transformation is likely to fail. We’ll help you to create customer journeys that work by understanding what your customers want, why they’re contacting you, and how to influence their behaviour.

Improve Customer Experience and Brand Loyalty

With our extensive experience of conducting customer experience audits, building CX improvement roadmaps, and designing multichannel customer journeys, we can help you create a CX that your customers love.

Increase Self-Serve & Channel Shift

We’ll review how your customers are interacting with your self-serve tech, identify the factors that are preventing them from accepting self-serve, and then provide a set of practical, actionable recommendations that will increase your acceptance rates.

Reduce the Cost of Contact

Reducing your cost of contact doesn’t have to mean bad customer service. By applying our tried and tested Engage-to-Influence™ methodology, we can help you reduce call volumes and average handling times, while increasing self-serve rates.

Trusted by a number of the UK's leading brands

We have been working with Customer Touch Point and the DigiDesk platform for a few years now. The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now have full sight of the feedback through the platform, saving us time, money and effort.

Samantha RichardsHead of Consumer Engagement Services UK&I

Customer Touch Point were generous with their time and always available to help, support and provide expert guidance as well as ensuring timely delivery of project requirements. Customer Touch Point were reliable and committed to helping us successfully achieve our customer and process improvement goals.

Sharon BamfordIkano Bank

We needed a CRM system and needed the right people with the right knowledge to guide us and then implement the solution with us. The Customer Touch Point team did this, always on time and came up with solutions quickly when needed.

Alwyn Williams Head of Business Support, Zest 4 Leisure