Creating effortless customer experiences across every touch point
We equip CX leaders with the tools and support they need to deliver effortless customer experience whilst reducing overall cost of contact.
Creating effortless customer experiences across every touch point
We equip CX leaders with the tools and support they need to deliver effortless customer experience whilst reducing overall cost of contact.
Customer Feedback
Influence behaviour to drive customer satisfaction, loyalty and advocacy at every touch point
Customer Journey Design
Deliver seamless experiences across every channel, driving competitive edge and market differentiation
Telephony & IVR
Implement phone and IVR experiences which strengthen customer relationships & increase self serve acceptance
Technology
Use analytics and CEM Technology to create efficiencies and improve customer lifetime value
By working with you and understanding your customers we will:
Design the customer journey across all touch points
Ensure you deliver an effortless customer experience
Maximise your ROI
Customer Touch Point have an innovative suite of technologies to run alongside the design, giving you great customer experience management capabilities to help maintain an environment of continuous improvement, reducing cost of contact and increasing customer lifetime value.
Why Choose Us?
Improve Customer Experience
Whether it’s through increasing spend, recommending you to family and friends, being less likely to switch, being willing to try new products and services or even forgiving you after a mistake, giving a better experience to your customers adds value to your business.
The ROI Experts
We know it is increasingly important to demonstrate a return on investment (ROI) before projects are signed off and we can help you to do that. We can help you work out the specific tangible and intangible benefits of your customer experience (CX) project and set up a clear framework to measure success so you can keep track of the benefits you create and report them.
Best Practices
We can also help you embed best practice into your governance routines and ensure the experience you create now is cared for and maintained as the organisation changes and develops over time. This leads to longer lasting benefits and greater ROI.
What our customers say
Blogs and Case Studies
James Hay Partnership
Situation: Constant negative NPS score when completing post interaction surveys by post. This was causing growing concern within the business as the customer experience was
Legal & General
Situation: Legal and General Home claims department were receiving customer complaints from customers who kept having to explain their claim every time they called
MBNA
Situation: Long queue times were causing customer frustration and negatively impacting NPS and CSAT, they had a legacy telephony and IVR platform which also contributed
Keep In Touch
- 01244 747333
- 07853 379 879
- enquiries@customertouchpoint.co.uk
- Brynford House, 21 Brynford Street, Holywell, Flintshire, United Kingdom, CH8 7RD
Keep In Touch
- 01244 747333
- 07853 379 879
- enquiries@customertouchpoint.co.uk
- Brynford House, 21 Brynford Street, Holywell, Flintshire, United Kingdom, CH8 7RD