October 19, 2020
Customer Touch Point partners with Avoira to offer Xdroid real-time voice analytics to clients...
Customer Experience Consultancy
We equip CX leaders with the tools and support they need to deliver effortless customer experience whilst reducing overall cost of contact.
Creating Effortless Customer Experiences
We equip CX leaders with the tools and support they need to deliver effortless customer experience whilst reducing overall cost of contact.
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OUR Services
Customer Feedback
Influence behaviour to drive customer satisfaction, loyalty and advocacy at every touch point.
Customer Journey Design
Deliver seamless experiences across every channel, driving competitive edge and market differentiation.
Telephony & IVR Design
Implement phone and IVR experiences which strengthen customer relationships & increase self serve acceptance.
Visual IVR
Improve customer experience and drive up self-serve rates with visual IVR, on-demand apps and outbound engagement software.
Text Analytics
Text Analytics integrates with our Voice Analytics platform, to provide contact centres with a 360-degree customer view across any communication channel.
Dynamic FAQ's
Boost self-service and improve the customer experience with dynamic FAQs
Live Chat
Live agent KPI’s and SLA’s with concurrent chats across numerous accounts
Social Media Engagement
Market leading social media monitoring, analysis, and engagement
What our customers say
“I worked with Customer Touch Point on a project for 2 years. We were working to an extremely tight deadline with very little space for delays. Customer Touch Point were fantastic to work with, achieved every deliverable without fail to the designated timeline. I would highly recommend using Customer Touch Point, ours is going to be a long term relationship and I very much look forward to working with the team again in the future”
Ali Nicoll
Senior Consultant - Ember
Blogs and Case Studies
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Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira -
October 2, 2020Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients...
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