Customer Experience Consultancy

We equip CX leaders with the tools and support they need to deliver ​effortless customer experience whilst reducing overall cost of contact.

Customer Touch Point Customer Experience

Creating Effortless Customer Experiences

We equip CX leaders with the tools and support they need to deliver ​effortless customer experience whilst reducing overall cost of contact.

Customer Touch Point Customer Experience
OUR Services

Customer Feedback

Influence behaviour to drive customer satisfaction, loyalty and advocacy at every touch point.


Customer Journey Design

Deliver seamless experiences across every channel, driving competitive edge and market differentiation​.


Telephony & IVR Design

Implement phone and IVR experiences which strengthen customer relationships & increase self serve acceptance.

Visual IVR

Improve customer experience and drive up self-serve rates with visual IVR, on-demand apps and outbound engagement software.

Text Analytics

Text Analytics integrates with our Voice Analytics platform, to provide contact centres with a 360-degree customer view across any communication channel.

Dynamic FAQ's

Boost self-service and improve the customer experience with dynamic FAQs


Live Chat

Live agent KPI’s and SLA’s with concurrent chats across numerous accounts


Social Media Engagement

Market leading social media monitoring, analysis, and engagement


What our customers say

“I worked with Customer Touch Point on a project for 2 years. We were working to an extremely tight deadline with very little space for delays. Customer Touch Point were fantastic to work with, achieved every deliverable without fail to the designated timeline. I would highly recommend using Customer Touch Point, ours is going to be a long term relationship and I very much look forward to working with the team again in the future”
Ali Nicoll
Senior Consultant - Ember

On-Demand Webinar – Instant Impact CX

On-Demand Webinar – Instant Impact CX

Watch on-demand and listen as Rick Kirkham shares his experience on how to achieve instant impact across your customer experience strategy, with five key steps.

eBook – Instant Impact in Customer Experience

eBook – Instant Impact in Customer Experience

Our latest eBook looks at the five steps you need to take to achieve an instant impact across your customer experiences programmes. Download it now.

Customer Experience Savings Calculator

Customer Experience Savings Calculator

Access our free online customer experience savings calculator to see how much you could save across average handling times and call volumes.

Speech and Text Analytics: the two things top performing businesses need this year and why

Speech and Text Analytics: the two things top performing businesses need this year and why

BLOG: April 2021 – Speech and Text Analytics are two pieces of CX technology that every top performing business needs this year. Let’s find out why …

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