July 30, 2020
Case Study: helping a leading UK bank implement a new customer journey & IVR...
Customer Experience Consultancy
We equip CX leaders with the tools and support they need to deliver effortless customer experience whilst reducing overall cost of contact.
Customer Experience Consultancy
We equip CX leaders with the tools and support they need to deliver effortless customer experience whilst reducing overall cost of contact.
Customer Experience Consultancy
We equip CX leaders with the tools and support they need to deliver effortless customer experience whilst reducing overall cost of contact.
Customer Experience Consultancy
We equip CX leaders with the tools and support they need to deliver effortless customer experience whilst reducing overall cost of contact.
Influence behaviour to drive customer satisfaction, loyalty and advocacy at every touch point.
Deliver seamless experiences across every channel, driving competitive edge and market differentiation.
Implement phone and IVR experiences which strengthen customer relationships & increase self serve acceptance.
Use analytics and CEM Technology to create efficiencies and improve customer lifetime value.
By working with you and understanding your customers we will:
– Scope out the customer journey mapping across all touch points
– Ensure you deliver an effortless customer experience
– Maximise your ROI
As a customer experience consultancy we have an innovative suite of technologies to run alongside the design, giving you great customer experience management capabilities through customer feedback tools, customer journey mapping, telephony systems and CCAAS. This helps maintain an environment of continuous improvement, reducing cost of contact and increasing customer lifetime value.
Why Choose us?
Improve Customer Experience
Whether it’s through increasing spend, recommending you to family and friends, being less likely to switch, being willing to try new products and services or even forgiving you after a mistake, giving a better experience to your customers adds value to your business.
The ROI Experts
We know it’s increasingly important to demonstrate a return on investment (ROI) before projects are signed off and we can help you to do that. We can help you work out the specific tangible and intangible benefits of your customer experience (CX) project and set up a clear framework to measure success so you can keep track of the benefits you create and report them.
Best Practices
We can also help you embed best practice into your governance routines and ensure the experience you create now is cared for and maintained as the organisation changes and develops over time. This leads to longer lasting benefits and greater ROI.
What our customers say
“I worked with Customer Touch Point on a project for 2 years. We were working to an extremely tight deadline with very little space for delays. Customer Touch Point were fantastic to work with, achieved every deliverable without fail to the designated timeline. I would highly recommend using Customer Touch Point, ours is going to be a long term relationship and I very much look forward to working with the team again in the future”
Ali Nicoll
Senior Consultant - Ember
Blogs and Case Studies
July 6, 2020We share our concept of Instant Impact CX and how to embrace it in...- June 19, 2020Here are some of the latest CX trends, against which we have provided you...
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