Visual IVR, Powered by Zappix
Improve customer experience and drive up self-serve rates with visual IVR, on-demand apps and outbound engagement software.
Visual IVR, Powered By Zappix
On demand Customer Service which increases self self serve and customer experience while reducing your costs
Self-Service Solutions for a Smartphone Culture
Our self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.
Revenue Growth Opportunities
Targeted promotional banners integrated directly into Visual IVR menus create upsell opportunities.
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
End-to-end automation frees up agents to focus on complex interactions where their skills deliver the most value.
Our Digital Self-Serve solutions improve the user journey for customers and enterprise employees:
Zappix transforms the user journey during contact centre interactions. We provide businesses with an innovative digital self-service solution that improves customer experience while reducing their costs.
Our Visual IVR converts traditional voice calls to digital & visual self-service, enabling customers to resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
Cloud-based, intuitive web-apps provide end-to-end automation for common service needs like order tracking, appointment confirmation, FAQs, and more.
Customers instantly access On-Demand Apps whenever they need them, through any digital channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.
Targeted, personalized communication guides customers to the service solutions they need, exactly when they need it. Automate messages based on predetermined triggers or set schedules.
Zappix Outbound Engagement leverages digital and voice channels to get the right message to the right audience exactly when they need it.