Visual IVR, Powered by Zappix
Improve customer experience and drive up self-serve rates with visual IVR, on-demand apps and outbound engagement software.
Visual IVR, Powered By Zappix
On demand Customer Service which increases self self serve and customer experience while reducing your costs
Visual IVR
On-Demand Apps
Outbound Engagement
Self-Service Solutions for a Smartphone Culture
Cost Reduction
Customer Satisfaction
Revenue Growth Opportunities
Improved KPIs
Agent Empowerment
Our Offering
Our Digital Self-Serve solutions improve the user journey for customers and enterprise employees:
Zappix transforms the user journey during contact centre interactions. We provide businesses with an innovative digital self-service solution that improves customer experience while reducing their costs.
Visual IVR
SEE THE FUTURE
A faster, more flexible, and more efficient experience for customers calling into your contact centre.
Our Visual IVR converts traditional voice calls to digital & visual self-service, enabling customers to resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
On-Demand Apps
EMPOWER CUSTOMERS
Innovative, visual web-apps deliver digital self-service to swiftly solve customer needs and avoid a call to customer service with no download needed.
Cloud-based, intuitive web-apps provide end-to-end automation for common service needs like order tracking, appointment confirmation, FAQs, and more.
Customers instantly access On-Demand Apps whenever they need them, through any digital channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.
Outbound Engagement
REACH OUT TO CUSTOMERS
Connect with your customers at exactly the right moment through SMS, email, robocall, or whichever channel suits your customers best.
Targeted, personalized communication guides customers to the service solutions they need, exactly when they need it. Automate messages based on predetermined triggers or set schedules.
Zappix Outbound Engagement leverages digital and voice channels to get the right message to the right audience exactly when they need it.
We strive to make our clients happy
Successfully identified additional at-risk customers by
We strive to make our clients happy
Successfully identified additional at-risk customers by
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Latest Blogs
Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira
Customer Touch Point partners with Avoira to offer Xdroid real-time voice analytics to clients across the globe.
Zappix Partners with Customer Touch Point to Improve Customer Experiences with Visual IVR
Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients globally.
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Here are some of the latest CX trends, against which we have provided you with practical tips to help you embrace every single one …