Visual IVR, Powered by Zappix

Improve customer experience and drive up self-serve rates with visual IVR, on-demand apps and outbound engagement software.

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Visual IVR, Powered By Zappix

On demand Customer Service which increases self self serve and customer experience while reducing your costs

Visual IVR
On-Demand Apps
Outbound Engagement

Live Chat

Self-Service Solutions for a Smartphone Culture

Cost Reduction

Our self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.

Customer Satisfaction

Effective and efficient self-service solves problems quickly and easily through any digital channel.

Revenue Growth Opportunities

Targeted promotional banners integrated directly into Visual IVR menus create upsell opportunities.

Improved KPIs

Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.

Agent Empowerment

End-to-end automation frees up agents to focus on complex interactions where their skills deliver the most value.

Our Offering

Our Digital Self-Serve solutions improve the user journey for customers and enterprise employees:

Zappix transforms the user journey during contact centre interactions.  We provide businesses with an innovative digital self-service solution that improves customer experience while reducing their costs.

Visual IVR
SEE THE FUTURE

A faster, more flexible, and more efficient experience for customers calling into your contact centre.

Our Visual IVR converts traditional voice calls to digital & visual self-service, enabling customers to resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).

Zappix Visual IVR Customer Touch Point
Zappix Visual IVR Customer Touch Point

On-Demand Apps
EMPOWER CUSTOMERS

Innovative, visual web-apps deliver digital self-service to swiftly solve customer needs and avoid a call to customer service with no download needed.

Cloud-based, intuitive web-apps provide end-to-end automation for common service needs like order tracking, appointment confirmation, FAQs, and more.

Customers instantly access On-Demand Apps whenever they need them, through any digital channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.

Outbound Engagement
REACH OUT TO CUSTOMERS

Connect with your customers at exactly the right moment through SMS, email, robocall, or whichever channel suits your customers best.

Targeted, personalized communication guides customers to the service solutions they need, exactly when they need it. Automate messages based on predetermined triggers or set schedules.

Zappix Outbound Engagement leverages digital and voice channels to get the right message to the right audience exactly when they need it.

Zappix Visual IVR Customer Touch Point
Zappix Visual IVR Customer Touch Point

We strive to make our clients happy

Successfully identified additional at-risk customers by

0 %
More than £3500 revenue retained

We strive to make our clients happy

Successfully identified additional at-risk customers by

0 %
The increase in telephony NPS for major examinations board

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