Customer Touch Point is an independent customer contact strategies and solutions company. With our extensive experience of conducting customer experience audits, building CX improvement roadmaps, designing multichannel customer journeys, and…
We’re a ‘people-first, technology second’ kind of CX business. Everything we do is based on using a pragmatic combination of human intelligence and emotional understanding to give CX leaders the…
We’ve worked with 500+ organisations in every major industry sector in the UK, including financial services, retail, logistics, ecommerce, consumer goods, healthcare, travel and tourism, telecoms, infrastructure, and UK government…
We provide a full range of CX technologies to suit the specific needs of your business and your customers. Our CX technology platforms and solutions include Digidesk customer feedback software,…
As contact centres continue to struggle to hire and keep agents, technology has an increasingly important role to play in streamlining the contact process, making it easier for customers to…
Due to the data we have from our extensive experience of conducting over 500 CX audits with large and medium-sized organisations, we can estimate accurately how long it will take…
Once our customer experience audit is complete, you’ll get a detail report with all the evidence, plus a raft of practical recommendations for what to improve. These recommendations will allow…
To conduct a customer service accessibility audit, we just need a day of your time plus some anonymous survey responses, supporting materials and system access. We’ll do the rest, completing…
If you don’t currently know how accessible your CX is right now, you could benefit from this audit. If you work in any sector with a strong regulator – for…
Engage-to-Influence™ is a methodology developed by Customer Touch Point, designed to develop a sustainable way of creating customer journeys that work for the business and the customer. It ensures the…
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